Hotel and training centre, Melksham, Wiltshire
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Keeping our hotel looking like new, by using our gained experience

In the hotel business, we have busier and quieter periods, and after a busy few weeks (guest wise) it looks like we're a little quieter (guest wise) over the next couple of weeks - so we're taking the opportunity to redo the breakfast room, and to put a fresh coat of paint on the bedrooms and public areas. Do they need doing? Well - they've stood up to nearly six years of customer use remarkably well, but a few little marks and scratches have inevitably appeared, and we feel it's better to refresh now rather than when our customers start to notice that it needs doing.

Heather paints at Well House ManorNormal business logic might suggest that we would get a team of painters in. But normal business logic doesn't always apply. We have an excellent team who can turn their hand to many tasks, and indeed enjoy doing so. It's far more interesting to have a varied job with different things to do than to spend day in, day out changing rooms or standing at reception - I feel for hotel staff elsewhere who find themselves in such a position, I understand how easy it must be for them to lose interest (and, worse, to let the customer see this) ... and I won't organise Well House Manor so that there's a risk of such boredom. And that means we all do all sorts of jobs. First Picture - Heather painting in the lounge


Sarah hard at work paintingThere's something else about having our own team do the painting. There's a pride in their work, a responsibility for the quality of what they do an an ongoing ownership. Sure, for the hardest parts of the maintainaince tasks that are beyond us, we'll call in the professionals in the particular field, but what "Joe Public" sometimes doesn't realise is that behind each of us in the service industry, there's a far deeper person and bigger skillset than he could ever imagine. I was only briefly on site today - I grabbed these pictures and I'm delighted to see - already - some very good and significant improvements, applied with loving care. Second picture - Sarah paints around power points in the Library

(written 2012-03-09, updated 2012-11-04)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M107 - Well House Manor Newsreel
  [4543] Saturday morning at Well House Manor - (2015-10-17)
  [4358] A brilliant finish to 2014 training and business guests, and a look to 2015 - (2014-12-20)
  [4262] Updated staff systems helps us look after our customers better - (2014-04-11)
  [4183] Reaching a hotel standard where 99% of guests would return - and maintaining that standard - (2013-10-01)
  [4116] International Melksham - industry, and beautiful countryside - (2013-06-15)
  [4101] POETS day at Well House Manor - (2013-05-24)
  [3967] Hotel bedroom - even larger TV! - (2013-01-04)
  [3965] Well House Manor, Melksham - on national TV next week - (2012-12-30)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3883] Apple Pressing Day 2012 - (2012-10-07)
  [3858] The apple crop of 2012 - (2012-09-15)
  [3834] Geekmas 2012 - celebrating open source languages such as Perl, PHP and Python - (2012-08-11)
  [3828] Pimms and Croquet in Edwardian Melksham - 8th September 2012 - Food Festival Event - (2012-08-05)
  [3827] Melksham Community Apple Pressing Day - (2012-08-05)
  [3821] Well House Manor at Dawn ... and later in the day - (2012-07-28)
  [3586] Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19)
  [3535] Melksham, Luxury Hotel Rooms, Christmas. - (2011-12-02)
  [3505] Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++ - (2011-11-01)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [3014] Well House Manor - the next six years - (2010-10-24)
  [2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
  [2424] A Winter Weekend Special at Well House Manor - (2009-09-26)
  [2076] A New Advert for Well House Manor - (2009-03-11)

M350 - Well House Manor - project diary
  [4739] A year of changes for Lisa and Graham Ellis, and Well House - (2017-05-27)
  [4012] A course is not just for a year - its for a career - (2013-02-20)
  [3968] Expecting nothing, but prepared for anything - (2013-01-05)
  [3847] The Accidental Hotelier - (2012-08-24)
  [3585] The changing Hotel and Bed and Breakfast business in Melksham - (2012-01-18)
  [1975] Well House Manor Hotel - on plan for 2009 business guests - (2009-01-03)
  [1211] A lot has happened in a year - (2007-05-31)
  [1098] Three big events - TWSW, Business of the year and the police - (2007-03-03)
  [1087] Telling a story in different ways - (2007-02-20)
  [1069] Rail trouble forced me to buy hotel - (2007-02-07)
  [941] Snagging - (2006-11-24)
  [932] A tale of a wee wall - (2006-11-19)
  [931] Before and After - Well House Manor - (2006-11-18)
  [902] Brand new hotel and training centre, Melksham - (2006-10-22)
  [894] Where quality costs less - (2006-10-15)
  [890] Open - (2006-10-09)
  [881] Coming together. - (2006-09-29)
  [862] 4 weeks to go - (2006-09-11)
  [858] From the Manor written - (2006-09-07)
  [855] Fitting our bathrooms - (2006-09-04)
  [844] Hotel, Melksham, Wiltshire - (2006-08-24)
  [816] Above the parapit, Well House Manor - (2006-07-28)
  [776] Naming Rooms - (2006-06-24)
  [756] Seeing the bricks for the trees - (2006-06-11)
  [744] We can offer a room, but we can't operate on a dog - (2006-06-05)
  [739] The eye - (2006-05-31)
  [721] Residential - (2006-05-15)
  [720] Planning a hotel refurb - an example of a Gant chart in PHP - (2006-05-14)
  [677] Sympathetic development - (2006-04-09)
  [571] Well House Manor - (2006-01-21)
  [555] Hotel novelties - (2006-01-05)
  [550] 2006 - Making business a pleasure - (2006-01-01)


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Horse's mouth home
Forward to
Exploring Melksham with a film maker
Some other Articles
A single action for multiple iPad / iPhone buttons, and animation
iPad and iPhone programming - our seminar weekend with Xcode
Along the brook - East Melksham to Melksham
Exploring Melksham with a film maker
Keeping our hotel looking like new, by using our gained experience
The way of the Prioress - Melksham history pictured today
Hotel food, Melksham - enjoy the variety of the American way
Wiltshire Travel Times - Chippenham, Trowbridge, Salisbury and other places too
Swindon to Trowbridge - transport and travel options
Sessions (Shopping Carts) in Django - the Python Web Framework
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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