Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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Python and Tcl - public course schedule [here]
Private courses on your site - see [here]
Please ask about maintenance training for Perl, PHP, Lua, etc
 
Emergency First Aid Provision at Well House Manor - part of the service

We were on the "other end" of training today - receiving a course rather than giving one. And we've now got four members of staff - that's every weekday shift covered - with someone who's taken the Emergency first aid at work course - and passed with flying colours.

We hope that we never have to use the more intensive techniques that we've learned. But we know that our customers will be reassured that we're trained over and beyond what's required. We now meet the requirements for a company where 25 to 50 are employed on site.

Caring for customers - in many / all ways - is a crucial part of a service business such as ours. The very words "service business" or "service industry" write that large on the wall. Yet it's such a surprise how many service businesses fail to provide that quality service. It's odd, really, in the current economic climate because any business failing to provide service to its customers is likely to end up as a business that fails.
(written 2012-01-19, updated 2012-01-20)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G207 - Well House Consultants - Staff
  [4227] Happy Christmas from the Well House Manor team - (2013-12-25)
  [4189] Who are we - Lisa, Graham, Gypsy and Billy - (2013-10-07)
  [3961] Well House Staff Party - (2012-12-22)
  [3490] How not to call when job seeking ... - (2011-10-20)
  [3460] Flying Colours! - (2011-09-28)
  [3425] Our National Autograss Champion, from Melksham - (2011-09-08)
  [3311] Exhilarating day! - (2011-05-30)
  [3212] Well House Manor - a home from home for the business and leisure guest in Melksham - (2011-03-26)
  [3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3051] Positively reforming the system - could it be done? - (2010-11-14)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [2934] Not so much software training - more hotel keeping! - (2010-08-25)
  [2775] Declarations of interest - knowing where you stand with people - (2010-05-22)
  [2772] Graham Ellis - Summary of Training Record - (2010-05-21)
  [2566] Excellent staff make for excellent hotel - (2010-01-07)
  [2164] Updating my public profile - Graham Ellis - (2009-05-09)
  [2050] Why the Pony Tail? - (2009-02-21)
  [2044] Please Trouble me - (2009-02-16)
  [2009] The Royal Mail Receipt - (2009-01-26)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [1141] A strong team broadens the professional coverage - (2007-04-10)
  [1083] Behind the scenes - (2007-02-17)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1002] Meet the neighbours - (2006-12-20)
  [972] Both one team and two - (2006-12-08)
  [895] Welcome, Martin - (2006-10-16)
  [862] 4 weeks to go - (2006-09-11)
  [578] Woman screaming at me - (2006-01-26)
  [393] Trainer answers phone - (2005-07-28)
  [371] The training team that's looking out for you - (2005-07-07)
  [185] Who am I? - (2005-01-21)
  [168] Welcoming Leah Davies to our team - (2005-01-04)
  [88] Getting the right level of trainer - (2004-10-14)
  [41] A Thousand and four words - (2004-09-07)
  [10] What do you look for in your IT trainer? - (2004-08-10)

M107 - Well House Manor Newsreel
  [4543] Saturday morning at Well House Manor - (2015-10-17)
  [4358] A brilliant finish to 2014 training and business guests, and a look to 2015 - (2014-12-20)
  [4262] Updated staff systems helps us look after our customers better - (2014-04-11)
  [4183] Reaching a hotel standard where 99% of guests would return - and maintaining that standard - (2013-10-01)
  [4116] International Melksham - industry, and beautiful countryside - (2013-06-15)
  [4101] POETS day at Well House Manor - (2013-05-24)
  [3967] Hotel bedroom - even larger TV! - (2013-01-04)
  [3965] Well House Manor, Melksham - on national TV next week - (2012-12-30)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3883] Apple Pressing Day 2012 - (2012-10-07)
  [3858] The apple crop of 2012 - (2012-09-15)
  [3834] Geekmas 2012 - celebrating open source languages such as Perl, PHP and Python - (2012-08-11)
  [3828] Pimms and Croquet in Edwardian Melksham - 8th September 2012 - Food Festival Event - (2012-08-05)
  [3827] Melksham Community Apple Pressing Day - (2012-08-05)
  [3821] Well House Manor at Dawn ... and later in the day - (2012-07-28)
  [3645] Keeping our hotel looking like new, by using our gained experience - (2012-03-09)
  [3535] Melksham, Luxury Hotel Rooms, Christmas. - (2011-12-02)
  [3505] Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++ - (2011-11-01)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [3014] Well House Manor - the next six years - (2010-10-24)
  [2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
  [2424] A Winter Weekend Special at Well House Manor - (2009-09-26)
  [2076] A New Advert for Well House Manor - (2009-03-11)


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Forward to
C++ Courses - do I get official certification at the end of my Well House course?
Some other Articles
Defining, declaring and initialising variables in C
Promoting a single one of your domains on the search engines
Learning about how to help people learning - and retaining
C++ Courses - do I get official certification at the end of my Well House course?
Emergency First Aid Provision at Well House Manor - part of the service
The changing Hotel and Bed and Breakfast business in Melksham
QR codes - graphics images that provide quick phone links
Expanding a list of parameters in Tcl - {*} and eval
Tcl collections - lists, dicts and array
Perl - calls to methods that use => - what do they mean?
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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