Emergency First Aid Provision at Well House Manor

Hotel and training centre, Melksham, Wiltshire

High quality accommodation for course delegates, business travellers and the leisure visitor too.

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Emergency First Aid Provision at Well House Manor - part of the service

We were on the "other end" of training today - receiving a course rather than giving one. And we've now got four members of staff - that's every weekday shift covered - with someone who's taken the Emergency first aid at work course - and passed with flying colours.

We hope that we never have to use the more intensive techniques that we've learned. But we know that our customers will be reassured that we're trained over and beyond what's required. We now meet the requirements for a company where 25 to 50 are employed on site.

Caring for customers - in many / all ways - is a crucial part of a service business such as ours. The very words "service business" or "service industry" write that large on the wall. Yet it's such a surprise how many service businesses fail to provide that quality service. It's odd, really, in the current economic climate because any business failing to provide service to its customers is likely to end up as a business that fails.
(written 2012-01-19, updated 2012-01-20)

Associated topics are indexed under

G207 - Well House Consultants - Staff
  [3490] How not to call when job seeking ... - (2011-10-20)
  [3460] Flying Colours! - (2011-09-28)
  [3425] Our National Autograss Champion, from Melksham - (2011-09-08)
  [3311] Exhilarating day! - (2011-05-30)
  [3212] Well House Manor - a home from home for the business and leisure guest in Melksham - (2011-03-26)
  [3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3051] Positively reforming the system - could it be done? - (2010-11-14)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [2934] Not so much software training - more hotel keeping! - (2010-08-25)
  [2775] Declarations of interest - knowing where you stand with people - (2010-05-22)
  [2772] Graham Ellis - Summary of Training Record - (2010-05-21)
  [2566] Excellent staff make for excellent hotel - (2010-01-07)
  [2164] Updating my public profile - Graham Ellis - (2009-05-09)
  [2050] Why the Pony Tail? - (2009-02-21)
  [2044] Please Trouble me - (2009-02-16)
  [2009] The Royal Mail Receipt - (2009-01-26)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [1141] A strong team broadens the professional coverage - (2007-04-10)
  [1083] Behind the scenes - (2007-02-17)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1002] Meet the neighbours - (2006-12-20)
  [972] Both one team and two - (2006-12-08)
  [895] Welcome, Martin - (2006-10-16)
  [862] 4 weeks to go - (2006-09-11)
  [578] Woman screaming at me - (2006-01-26)
  [393] Trainer answers phone - (2005-07-28)
  [371] The training team that's looking out for you - (2005-07-07)
  [185] Who am I - (2005-01-21)
  [168] Welcoming Leah Davies to our team - (2005-01-04)
  [88] Getting the right level of trainer - (2004-10-14)
  [41] A Thousand and four words - (2004-09-07)
  [10] What do you look for in your IT trainer? - (2004-08-10)

M107 - Well House Manor Newsreel
  [3645] Keeping our hotel looking like new, by using our gained experience - (2012-03-09)
  [3535] Melksham, Luxury Hotel Rooms, Christmas. - (2011-12-02)
  [3505] Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++ - (2011-11-01)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [3014] Well House Manor - the next six years - (2010-10-24)
  [2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
  [2424] A Winter Weekend Special at Well House Manor - (2009-09-26)
  [2076] A New Advert for Well House Manor - (2009-03-11)

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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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