|
Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.
|
| Home | Accessibility | Bedrooms | Book Here | The Mouth | The Area | Resources | Find Us | About Us | Contact |
|
Brown - or Mrs Sally Brown, accountant from Whitstable?  Mr and Mrs Brown, and Mr and Mrs Roberts, are staying at Well House Manor for a weekend in a month or two's time. It was Mrs Brown who called, and as I spoke with her and filled in her details on our booking form it all seemed very formal.When we came to taking details to confirm the booking, it became a bit less formal as I 'discovered' her initials - the name on the card is "Mrs S J Brown", and when I asked towards the conclusion of the call for her email address, she gave me "sally@ ...." with "that's me" as a confirmation that I may put two and two together, and conclude that we have Mrs Sally M Brown staying (all details changed to protect privacy) as group lead. And then - as a part of the concluding conversation - I learned a little more. Of what she does for a job, of why they're traveling, and what are the key sales elements that brought them to choose Well House Manor.  I find it a fascinating study of how conversations open up as callers become more relaxed, and it's a reminder to me of just how important it is for the person on our team who's taking the booking to lead the conversation through in "the Well House Manor way", if you can call it that, which is to provide the facilities that visitors would wish to find in a hotel, and yet with the more relaxed and friendly service which so many of our business guests clearly appreciate, judging by the repeat bookings that we get, and the friendly way they'll seek us out to chat of an evening when they're with us.Link - Well House Manor. Keywords: Hotel, Melksham, Wiltshire, Friendly, Business and Weekend Break. (written 2011-02-10, updated 2011-02-11) Associated topics are indexed under G999 - Well House Consultants - Keynote[2537] Faster network, but not faster browsing until ... - (2009-12-14) [2483] Clustering on Tomcat - (2009-10-30) [2384] Looking ahead to the Autumn season of training and accommodation - (2009-08-28) [2326] Learn a new programming language this summer. - (2009-08-06) [2228] Where do I start when writing a program? - (2009-06-11) [2216] Past Delegate Offer - Summer Holiday / Weekend Break - (2009-06-03) [2144] Looking for a career change - Physician to Web Site Designer - (2009-04-28) [1975] Well House Manor Hotel - on plan for 2009 business guests - (2009-01-03) [1955] How to avoid duplicating web page maintainance - (2008-12-20) [1929] 2009 - Hotel, Meeting, Training Course prices - (2008-12-07) [1859] Wiltshire at dawn - the tourist trail - (2008-10-29) [1857] November and December Public Course Schedule - (2008-10-27) [1773] The Longest Possible Day - (2008-08-26) [1748] Hotel room prices - Melksham, Wiltshire - (2008-08-11) [1676] A warm welcome for visitors from the USA - (2008-06-14) [1615] PHP training courses every month - (2008-04-18) [1555] Advanced Python, Perl, PHP and Tcl training courses / classes - (2008-02-25) [1492] Well House Consultants Training and Hotel - 2008 news - (2008-01-01) [1481] The Christmas Letter - (2007-12-22) [1414] What we teach - expained for the non-technical - (2007-10-28) [1319] Customer feedback - lifeblood of a business - (2007-08-25) [1317] 2008 course schedule - Perl, Python, PHP, Linux, Java Deployment, Ruby and more - (2007-08-23) [1245] Ensuring that our tutor answers YOUR questions - (2007-06-25) [1161] A contrast in room rates and facilities - (2007-04-25) [1079] Wilts and Berks - two conference / training rooms in Melksham - (2007-02-14) [929] Presenting Melksham - for a weekend away in Wiltshire - (2006-11-17) [898] Courses at Well House Manor - (2006-10-19) [890] Open - (2006-10-09) [845] Course scheduling and Geekmas - are they traditions yet? - (2006-08-26) [774] Bed and Breakfast, or Hotel? - (2006-06-22) [695] In the hospitality business - (2006-04-23) [626] Not just a pretty face to answer the phone. - (2006-02-26) [549] 2005 - Come as a student, leave as a friend - (2005-12-31) [464] Technical Loneliness - (2005-10-14) [452] Is enough enough? - (2005-09-27) [428] Swindon - Chippenham - Melksham - Trowbridge - Westbury train service - (2005-08-29) [419] Most popular courses - (2005-08-19) [360] Spring turns to Summer - (2005-06-26) [295] Pricing strategy - simple and fair - (2005-04-29) [225] 10 years and counting - (2005-02-23) [164] Well House Consultants - review of 2004 - (2004-12-31) M400 - Well House Manor - The Hospitality Business [4051] On reading a new hotel review - (2013-03-24) [4033] Official Star ratings for hotels - still worth having? - (2013-03-07) [3988] Three cheers for the staff at Well House Manor - (2013-01-24) [3909] Every Customer Counts - (2012-11-01) [3838] Guest review - Well House Manor, Melksham - (2012-08-14) [3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10) [3743] Sunday - no longer a day of rest - (2012-05-28) [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18) [3309] Tipping Policy - Well House Manor - (2011-05-29) [3147] Hotel star ratings - towards a better system of review - (2011-01-25) [2936] The service that customers should receive - (2010-08-27) [2879] Night Porter and reception - 24 hours a day? - (2010-07-20) [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15) [2593] Food and drink launch - (2010-01-21) [2303] Turning potential customers away - (2009-07-24) [2283] Everyone is in the customer relations business - (2009-07-12) [2007] Launch of Melksham Food and Drink Festival - (2009-01-24) [1877] Guests doing a bunk? - (2008-11-09) [1792] All the pieces fall into place - hotel and courses - (2008-09-10) [1622] An extra step - victory from defeat - (2008-04-25) [1548] Hotelympia - show report - the lighter side - (2008-02-21) [1445] Looking after you Christmas Customer Crowds - (2007-11-26) [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05) [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04) [1284] An update on the West Wilts show ... - (2007-07-30) [1248] How NOT to oversell a hotel - (2007-06-27) [1180] Conjugation - (2007-05-08) [1122] Hotel - online feedback forms compared - (2007-03-30) [1108] Express service - (2007-03-14) [1084] Writing terms and conditions for conferences and other events - (2007-02-17) [1048] Getting rid of people - hotel techniques - (2007-01-21) [1046] Bounce, bounce, bounce - (2007-01-20) [1002] Meet the neighbours - (2006-12-20) [988] You should think you're first in a hotel room - (2006-12-15) [922] Staying at your own hotel - (2006-11-12) [884] Drive time - (2006-10-02) 236d
Some other Articles
Web Sites - Subject to Advertising Standards from 1st March - check your sitesCan I take my dog by train? And other questions Well house is strong - confirmed? Journalism 101 Brown - or Mrs Sally Brown, accountant from Whitstable? Twitter - the special use of @ # and http: in tweets Keep your business customer-friendly! TransWilts rail - what picture represents us Extra courses - Advanced PHP, MySQL and Lua Returning multiple values from a function call in various languages - a comparison |
4084 posts, page by page
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82 at 50 posts per pageThis is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.
Link to Ezine home page (for reading).
Link to Blogging home page (to add comments).
 | Hello. I'm Graham Ellis. If you have a question about the hotel, please ask me or |
then book here | |
PH: 01144 1225 708225 • FAX: 01144 1225 899360 • EMAIL: info@wellho.net • WEB: http://www.wellho.net • SKYPE: wellho
PAGE: http://www.wellho.net/mouth/3164_Bro ... able-.html • PAGE BUILT: Sat Feb 23 12:39:13 2013 • BUILD SYSTEM: wizard