Hotel and training centre, Melksham, Wiltshire
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Brown - or Mrs Sally Brown, accountant from Whitstable?

Well House ManorMr and Mrs Brown, and Mr and Mrs Roberts, are staying at Well House Manor for a weekend in a month or two's time. It was Mrs Brown who called, and as I spoke with her and filled in her details on our booking form it all seemed very formal.

When we came to taking details to confirm the booking, it became a bit less formal as I 'discovered' her initials - the name on the card is "Mrs S J Brown", and when I asked towards the conclusion of the call for her email address, she gave me "sally@ ...." with "that's me" as a confirmation that I may put two and two together, and conclude that we have Mrs Sally M Brown staying (all details changed to protect privacy) as group lead.

And then - as a part of the concluding conversation - I learned a little more. Of what she does for a job, of why they're traveling, and what are the key sales elements that brought them to choose Well House Manor.

Bedroom 3, 1 year onI find it a fascinating study of how conversations open up as callers become more relaxed, and it's a reminder to me of just how important it is for the person on our team who's taking the booking to lead the conversation through in "the Well House Manor way", if you can call it that, which is to provide the facilities that visitors would wish to find in a hotel, and yet with the more relaxed and friendly service which so many of our business guests clearly appreciate, judging by the repeat bookings that we get, and the friendly way they'll seek us out to chat of an evening when they're with us.

Link - Well House Manor. Keywords: Hotel, Melksham, Wiltshire, Friendly, Business and Weekend Break.

(written 2011-02-10, updated 2011-02-11)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G999 - Well House Consultants - Keynote
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  [2216] Past Delegate Offer - Summer Holiday / Weekend Break - (2009-06-03)
  [2144] Looking for a career change - Physician to Web Site Designer - (2009-04-28)
  [1975] Well House Manor Hotel - on plan for 2009 business guests - (2009-01-03)
  [1955] How to avoid duplicating web page maintainance - (2008-12-20)
  [1929] 2009 - Hotel, Meeting, Training Course prices - (2008-12-07)
  [1859] Wiltshire at dawn - the tourist trail - (2008-10-29)
  [1857] November and December Public Course Schedule - (2008-10-27)
  [1773] The Longest Possible Day - (2008-08-26)
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  [1414] What we teach - expained for the non-technical - (2007-10-28)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1317] 2008 course schedule - Perl, Python, PHP, Linux, Java Deployment, Ruby and more - (2007-08-23)
  [1245] Ensuring that our tutor answers YOUR questions - (2007-06-25)
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  [929] Presenting Melksham - for a weekend away in Wiltshire - (2006-11-17)
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  [695] In the hospitality business - (2006-04-23)
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  [549] 2005 - Come as a student, leave as a friend - (2005-12-31)
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  [452] Is enough enough? - (2005-09-27)
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  [419] Most popular courses - (2005-08-19)
  [360] Spring turns to Summer - (2005-06-26)
  [295] Pricing strategy - simple and fair - (2005-04-29)
  [225] 10 years and counting - (2005-02-23)
  [164] Well House Consultants - review of 2004 - (2004-12-31)

M400 - Well House Manor - The Hospitality Business
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  [4051] On reading a new hotel review - (2013-03-24)
  [4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
  [3988] Three cheers for the staff at Well House Manor - (2013-01-24)
  [3909] Every Customer Counts - (2012-11-01)
  [3838] Guest review - Well House Manor, Melksham - (2012-08-14)
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  [3743] Sunday - no longer a day of rest - (2012-05-28)
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  [3309] Tipping Policy - Well House Manor - (2011-05-29)
  [3147] Hotel star ratings - towards a better system of review - (2011-01-25)
  [2936] The service that customers should receive - (2010-08-27)
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  [2593] Food and drink launch - (2010-01-21)
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  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
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  [922] Staying at your own hotel - (2006-11-12)
  [884] Drive time - (2006-10-02)


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Journalism 101
Brown - or Mrs Sally Brown, accountant from Whitstable?
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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