Hotel and training centre, Melksham, Wiltshire
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This week, we're updating our course layouts and descriptions. Presentation and materials always gently change over time, but just occasionally there's a need to make a step change to clear out some of the old and roll in the new. That's now happening - but over a long and complex site it's not instant and you'll see sections of the site changing up to and including 19th September.

See also [here] for status update
 
Well House - Mission and Policy summaries

Following on from yesterday's comments about long questionnaires, I've been writing a Mission Statement and Policy summaries. Stripped of examples, they look pretty bald - but then I could fill a month of blogs with examples, reasonings, conundrums and solutions that have lead us to where we are, and this highly distilled set of summaries.

Mission Statement

We aim to provide a high quality product to our customers - one step beyond what they might reasonably expect. That way, our customers become our ambassadors; we have a saying "come as a student, leave as a friend".

We aim to provide a high quality work environment for our team - making our work safe, fun and rewarding for ourselves, our customers, our suppliers, and others with whom we come into contact.

Health and Safety Policy

We follow full health and safety laws and guidelines, and indeed go well beyond minimum standards. Risk assessments, both formal and informal, lie at the heart of what we do so that we have the safest and healthiest practical environment for our customers and ourselves.

Environmental policy

We look to minimize use of resources of all types throughout the business, while at the same time not compromising the business or the effectiveness of the product we provide by so doing.

Equal opportunities Policy

Employment within a role, and treatment of delegates on courses, is solely based on the suitability of the candidate / delegate for the position - how well they'll be able to fill the role, whether they can grow with the role, and whether they'll be happy, reliable and motivated in so doing.

We're a training company, and as such we train and develop our own team as well as the delegates who attend our courses. So we encourage team members who have joined at the most basic of levels to take additional responsibilities and roles; being a small company, we don't automatically have posts at higher levels becoming vacant all the time, so this is very much a development which means that we grow the company and the company's roles with the growth in the individual team members.

It's necessary within a group as small as we are to have at least two people capable of undertaking any task (otherwise we risk breaks of service) and we take that a step further in that we set out to have all four of us as widely cross-trained as possible - and have all of us actually undertaking a very wide range of tasks.

Want to know more?

You'll find these policies / directions and this mission seeping through the whole of our work philosophy and ethic - not necessarily stated with examples section by section, but pervading the whole of the business operation.

Basically - we love what we do, we want to make it fun, safe and useful for ourselves and our customers and contacts whoever we are and whoever they might be. And we want to do it is such a way that we're not wasteful of our resources, or of the planet's!




The law actually provides a lot more protection for employees than it does for adult delegates who attend training courses such as those that we run. I am more than happy for us to provide a quality of care for our customers that matches and surpasses what's required for staff. I'm not saying we treat customers better than staff - as we aim also to provide a quality of care for staff that surpasses legal requirements!
(written 2010-05-13, updated 2010-05-14)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G200 - Well House Consultants - Course and Company information
  [4172] Public courses - Python, PHP, Perl, Ruby, Lua, Tcl, C and C++ - autumn 2013 and through 2014 - (2013-09-13)
  [3935] Whether you have programmed before or not, we can teach you Python - (2012-11-25)
  [3816] Want to escape the Olympics? Learn to program in the countryside! - (2012-07-23)
  [3235] How we make our programming courses both time and cost effective - (2011-04-09)
  [3202] Telling you something about us in just one line - (2011-03-15)
  [3115] Perl, Python, PHP, Lua, Linux, and more - and business hotel too. Menu for 2011 - (2010-12-31)
  [3112] Public and private courses - subjects available for 2011 - (2010-12-29)
  [2935] 01225 707126 to 01225 344596 to 01225 899360 - Well House Fax - (2010-08-26)
  [2925] Well House - the pictures - (2010-08-16)
  [2838] Respecting our customers anonimity - (2010-06-29)
  [2777] Blowing our own trumpet - (2010-05-23)
  [2661] Current Public Courses - (2010-03-05)
  [2659] New numbers, as 01225 707126 and 01225 709638 are being retired - (2010-03-04)
  [2637] Courses - Melksham and elsewhere - until the end of April - (2010-02-16)
  [2560] Training comparison to QA Training, Learning Tree, GB Direct. - (2010-01-02)
  [2558] Happy new decade - and course and hotel prices for 2010 - (2010-01-01)
  [2505] I almost put the bins out this morning - (2009-11-16)
  [2400] Are you wanting to learn PHP? - (2009-09-08)
  [2354] Training, Open Source computer languages - (2009-08-13)
  [2350] Ten years in Melksham - looking forward to ten more. - (2009-08-11)
  [2341] Koulutus, Open Source tietokone kielillä - (2009-08-09)
  [2340] ldning, Open Source dator språk - (2009-08-09)
  [2339] Opplæring, Open Source datamaskinen språk - (2009-08-09)
  [2338] Uddannelse, Open Source computer sprog - (2009-08-09)
  [2337] Opleiding, Open Source computertalen - (2009-08-09)
  [2336] Formação, Open Source computador línguas - (2009-08-09)
  [2335] Ausbildung, die Open-Source-Sprachen - (2009-08-09)
  [2334] Formazione, Open Source computer lingue - (2009-08-09)
  [2333] Formación, de los lenguajes de código abierto - (2009-08-09)
  [2332] Formation, des langages Open Source - (2009-08-09)
  [2326] Learn a new programming language this summer. - (2009-08-06)
  [2278] First courses for 2010 - (2009-07-10)
  [2227] Learning PHP, Ruby, Lua and Python - upcoming courses - (2009-06-11)
  [2222] A (biased?) comparison of PHP courses in the UK - (2009-06-07)
  [2118] Spring Sprung - (2009-04-05)
  [2041] httpd, Tomcat and PHP course enhancements - (2009-02-14)
  [1629] A short introduction to our courses - (2008-05-03)
  [1623] PHP Techniques - a workshop - (2008-04-26)
  [1577] Spring and early summer training courses - (2008-03-15)
  [1565] Languages compared - based on developer community size - (2008-03-05)
  [1492] Well House Consultants Training and Hotel - 2008 news - (2008-01-01)
  [1453] What makes our courses special? - (2007-12-02)
  [1384] An email update for past guests and delegates - (2007-10-08)
  [1317] 2008 course schedule - Perl, Python, PHP, Linux, Java Deployment, Ruby and more - (2007-08-23)
  [1102] A Reference - (2007-03-08)
  [1087] Telling a story in different ways - (2007-02-20)
  [1018] Open Source Courses and Business Hotel - products and prices for 2007 - (2007-01-01)
  [564] Open Source training from Well House Consultants - (2006-01-14)
  [550] 2006 - Making business a pleasure - (2006-01-01)
  [549] 2005 - Come as a student, leave as a friend - (2005-12-31)
  [504] We are about Open Source programming courses in the UK - (2005-11-24)
  [419] Most popular courses - (2005-08-19)
  [277] Fire drill - (2005-04-12)
  [234] How to get the best from your supplier - (2005-03-03)
  [181] Maximum number of trainees on a course - (2005-01-18)
  [13] Mobile Office revamp - (2004-08-13)

G310 - Well House Consultants - A better class of course
  [4280] Making use of huge data, object orientation, unit testing and frameworks - (2014-06-07)
  [3587] C++ Courses - do I get official certification at the end of my Well House course? - (2012-01-20)
  [3419] Data that we use during our training courses, and other training resources - (2011-09-04)
  [3385] Do university courses teach the right things for life at work later on? - (2011-08-10)
  [3271] The importance of feedback - (2011-04-30)
  [3001] How will we present courses over the coming years? - (2010-10-17)
  [2633] Why do I teach niche skills rather than mainstream? - (2010-02-13)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2109] Why most training fails ... - (2009-03-30)
  [2084] Books and distance learning from Well House Consultants? - (2009-03-15)
  [2074] Weekday or Weekend PHP, Python and Perl classes? - (2009-03-10)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2010] How long should a training module be? - (2009-01-27)
  [1933] Learning to Program in C - (2008-12-10)
  [1645] Seeing how others do it - PHP training - (2008-05-17)
  [1576] Making PHP and MySQL training relevant to the course delegates - (2008-03-15)
  [1488] New trainee laptop fleet for our Open Source courses - (2007-12-30)
  [1035] Longer hours and better value courses - (2007-01-15)
  [726] In praise of training course delegates. - (2006-05-20)
  [646] PHP - London course, Melksham Course, Evening course - (2006-03-14)
  [579] Short Linux and Perl courses for small groups - (2006-01-27)
  [577] Learning to program in Perl or PHP - (2006-01-26)
  [559] ''I don't know'' is sometimes a good answer - (2006-01-09)
  [554] What backup is adequate? - (2006-01-04)
  [497] I have a river to cross - (2005-11-16)
  [394] A year on - should we offer certified PHP courses - (2005-07-28)
  [371] The training team that's looking out for you - (2005-07-07)
  [350] Want to be one better - (2005-06-17)
  [292] Elegant languages - Perl, PHP, Python - (2005-04-26)
  [230] Course sizes - beware of marketing statistics - (2005-02-27)
  [224] YOUR application and YOUR data - (2005-02-22)
  [219] Some unusual features - (2005-02-18)
  [215] Open Source becomes mainstream - (2005-02-14)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)

M160 - Well House Manor - Environmental
  [3863] Five new fans at Well House Manor - (2012-09-17)
  [3134] Melksham Weather - Warm and windy becoming colder and calmer - (2011-01-15)
  [2794] The Farming Industry pictured around Melksham - (2010-06-04)
  [2730] Bird Watching on the Melksham Avon - (2010-04-18)
  [2707] A walk on the Kennet and Avon - (2010-04-04)
  [2253] Walks in and around Melksham, Wiltshire - (2009-06-21)
  [1800] Spiders Web - (2008-09-17)
  [1499] Climate change, renewable resources and paper v plastic - (2008-01-09)
  [1276] On flooding in Wiltshire and elsewhere in the West of England - (2007-07-25)


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Our C and C++ training course are on Open Source platforms
Some other Articles
Optional and named parameters to Python functions/methods
Running operating system commands from your Python program
Python decorators - your own, staticmethod and classmethod
Our C and C++ training course are on Open Source platforms
Well House - Mission and Policy summaries
A small business, facing a big government questionnaire
Views of Scotland
Touching base
But what will you DO with all those pictures?
Bodicea, Lincoln, and our new MP
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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