Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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For 2021 - online Python 3 training - see ((here)).

Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
We can now offer tailored online training - small groups, real tutors - works really well for groups of 4 to 14 delegates. Anywhere in the world; course language English.

Please ask about private 'maintenance' training for Python 2, Tcl, Perl, PHP, Lua, etc.
Turning potential customers away

I want happy customers ... which is why I turned down a golden booking opportunity a few minutes ago.

"Have you got a single room for tonight". Err - all of our rooms are double / twin, but we routinely let them as singles ... and we have rooms tonight, but we're full tomorrow night so it would be a good fit. But we're not just a bed for the night; I explain this, and that our pricing reflects the services we offer. "Oh - I was playing Golf in the area, and I've decided to have a drink with me mates and stop over - thank you for your help anyway" says my caller "I'm just looking for somewhere to sleep", and the phone conversation ends cheerfully on both sides.

I'm very happy to take fairly late bookings - phone calls that start with "we were looking to stay in Melksham - have found your number and we are in our car NOW looking at a grain silo, can you guide us" [last weekend] to people simply walking in during the afternoon - "have you got a room" [Wednesday] - both cheerfully and happily accommodated. But once it gets well into the evening, enquirers tend not to be well suited to Well House Manor. They are typically looking for a room, a single bed, and not much more. But we offer much more. And if we take the business, they end resentful of what they have paid for something that was far more than they wanted, and we're more likely to end up with a room that has not been respected in its use by that resentment.

I hope our gentleman found himself a bed; I can't imagine he would have a problem on a Friday night. I hope he enjoyed his drink - heck, if he ended up at the King's Arms or the Pear Tree he could simply roll upstairs. And if he goes for another round of golf tomorrow, he'll not be thinking how he was stung in Melksham. And I'll have a good night's sleep, secure in the knowledge that - whilst we are not full - we have a comfortable group of happy customers in.

Now - I need to print out a bus timetable, as some of our guests are going to Bath tomorrow; they asked about Park and Ride, but they're better advised to leave their car at Well House Manor and catch the 272 or 273, right outside our gate, into the City. Heck - we are "Melksham park and ride for Bath" as far as our guests are concerned, and withe the bonus of evening services back that you don't get at the conventional park and ride too!
(written 2009-07-24, updated 2009-07-25)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M400 - Well House Manor - The Hospitality Business
  [774] Bed and Breakfast, or Hotel? - (2006-06-22)
  [884] Drive time - (2006-10-02)
  [922] Staying at your own hotel - (2006-11-12)
  [988] You should think you're first in a hotel room - (2006-12-15)
  [1002] Meet the neighbours - (2006-12-20)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1048] Getting rid of people - hotel techniques - (2007-01-21)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1108] Express service - (2007-03-14)
  [1122] Hotel - online feedback forms compared - (2007-03-30)
  [1161] A contrast in room rates and facilities - (2007-04-25)
  [1180] Conjugation - (2007-05-08)
  [1248] How NOT to oversell a hotel - (2007-06-27)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
  [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
  [1445] Looking after you Christmas Customer Crowds - (2007-11-26)
  [1548] Hotelympia - show report - the lighter side - (2008-02-21)
  [1622] An extra step - victory from defeat - (2008-04-25)
  [1792] All the pieces fall into place - hotel and courses - (2008-09-10)
  [1877] Guests doing a bunk? - (2008-11-09)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2593] Food and drink launch - (2010-01-21)
  [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15)
  [2879] Night Porter and reception - 24 hours a day? - (2010-07-20)
  [2936] The service that customers should receive - (2010-08-27)
  [3147] Hotel star ratings - towards a better system of review - (2011-01-25)
  [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
  [3309] Tipping Policy - Well House Manor - (2011-05-29)
  [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10)
  [3838] Guest review - Well House Manor, Melksham - (2012-08-14)
  [3909] Every Customer Counts - (2012-11-01)
  [3988] Three cheers for the staff at Well House Manor - (2013-01-24)
  [4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
  [4051] On reading a new hotel review - (2013-03-24)
  [4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4521] Should we get an AA or Visit Wiltshire hotel assessment? - (2015-10-09)
  [4543] Saturday morning at Well House Manor - (2015-10-17)
  [4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
  [4613] Our best hotel customers help us ... to help them ... be our best customers. - (2016-01-04)

M152 - Well House Manor - Hotel Facilities
  [1328] Oliver says .... - (2007-09-01)
  [2076] A New Advert for Well House Manor - (2009-03-11)
  [2216] Past Delegate Offer - Summer Holiday / Weekend Break - (2009-06-03)
  [2424] A Winter Weekend Special at Well House Manor - (2009-09-26)
  [2490] Friendly Hotel in Melksham, near Bath - (2009-11-02)
  [2559] Moving the product forward - ours, and MySQL, Perl, PHP and Python too - (2010-01-01)
  [2847] Local information for Melksham Hotel Guests - (2010-07-02)
  [3212] Well House Manor - a home from home for the business and leisure guest in Melksham - (2011-03-26)
  [3296] Dog, hotel, Melksham, Wiltshire? - (2011-05-21)
  [3308] Behind the scenes - setting up a cafe - (2011-05-29)
  [3373] Another busy Week at Well House Manor ... pictures from the midweek - (2011-07-29)
  [3437] Light bulbs - (2011-09-13)
  [3549] Well House Manor - perhaps the best hotel rooms in Melksham - (2011-12-10)
  [3552] Melksham Training Centre and Hotel internet speed - how does it compare? - (2011-12-14)
  [3831] Our Melksham Hotel is not quiet - but we are waiting to give you a quiet welcome. Big difference! - (2012-08-09)
  [3863] Five new fans at Well House Manor - (2012-09-17)
  [3865] What makes Well House Manor different? - (2012-09-18)
  [3924] The bedrooms at Well House Manor - (2012-11-16)
  [4019] Coffee Shop in Melksham - (2013-02-24)
  [4026] The coffee of the Stars comes to Melksham - (2013-03-04)
  [4582] A near-empty plate of pastries - sign of a breakfast enjoyed - (2015-11-22)
  [4614] PC Plod - alive and scaremongering in Wiltshire? - (2016-01-04)
  [4644] In your room at Well House Manor, Melksham, Wiltshire - (2016-02-08)


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Extracting real data from an exported file in PHP or Perl
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Melksham to Mexico for the week
Hot Tap at West Wilts Show
Extracting real data from an exported file in PHP or Perl
Turning potential customers away
See us at the West Wilts Show
Mistaken identity?
What does x on a linux directory mean?
How much space does my directory take - Linux
Melksham Carnival Parade - the people
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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