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Who sticks by you in the snow?

There are those businesses who will go out of their way to continue to provide a the best service they can in the inclement weather, and there are those who will abandon even their regular customers in the snow - "fair weather friends". It's been interesting to learn who falls into which group this morning!

Night at the hotelOne of our team lives in Chippenham, and has a car which sometimes plays up. But - no big deal - there's a train from Chippenham to Melksham at 06:30 which will 'do very nicely', thank you. Except that, this morning with 3 inches of snow, they decided to abandon their services via Melksham completely. And no suggestion of alternatives on their web site. So I drove in and took over the early shift.


Well House Manor in the SnowNewspapers hadn't arrived at the local garage when I popped in on my way in to the hotel this morning (see - the roads are open for me!) ... but they went that extra mile and phoned me when they had arrived - "I thought it would still be in time for your guests" they said and we truly appreciate their thoughtfulness.


Roads in the snowI called our regular Baguette supplier to order a delivery of lunches for today - being the last day of the course, we want to keep the lunch break down. But, alas, they have abandoned their customer base when they're most needed and aren't doing deliveries today, even though the roads were perfectly passable by lunch time


It would be easy enough for me to jump in the car and collect, but I popped round to the Spa Road garage instead, even though I had hoped to serve something slightly more upmarket that Spar wraps.
(written 2009-02-05, updated 2009-02-08)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M106 - Well House Manor - We suggest these local businesses
  [4254] Where is Melksham Market? In the Market Place, every Tuesday - (2014-04-02)
  [4019] Coffee Shop in Melksham - (2013-02-24)
  [3597] Niche businesses in Melksham. From glass painting to Tcl and Lua courses. - (2012-01-29)
  [3337] Home Grown Pigs, near Melksham Station - (2011-06-26)
  [2793] They do weddings, we do courses. - (2010-06-04)
  [2591] Melksham Hotel, B and B or business accommodation? - (2010-01-20)
  [2021] Short health and safety course - (2009-02-02)
  [1894] Shopping in Melksham - (2008-11-19)
  [1883] Spa Road Garage and Convenience Store, Melksham - (2008-11-14)
  [1655] A date for your diary - 16th July 2008 - (2008-05-27)
  [1559] Calling on Melksham / Trowbridge / Devizes / Chippenham businesses - (2008-02-29)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1257] Data cabling (Cat 5e), Melksham, Wiltshire - (2007-07-04)
  [1253] Key new contacts - (2007-06-30)
  [1250] Business speed networking - a place tonight! - (2007-06-28)
  [1223] Asda opening large new store in Melksham - (2007-06-08)
  [1208] Meet other local businesses in Melksham - (2007-05-28)
  [1085] Lawrence Webb's Melksham Taxi service - (2007-02-18)
  [894] Where quality costs less - (2006-10-15)
  [851] Emergency First Aid Training - (2006-09-01)
  [315] Supporting local business - (2005-05-18)

M301 - The Well House Manor team
  [4227] Happy Christmas from the Well House Manor team - (2013-12-25)
  [4004] Annual Accounts - a big job for a small business - (2013-02-15)
  [3988] Three cheers for the staff at Well House Manor - (2013-01-24)
  [3871] On getting noticed for the right reasons when you ask about job availability - (2012-09-26)
  [3425] Our National Autograss Champion, from Melksham - (2011-09-08)
  [3312] Are you cheerful, reliable and available on Saturday mornings? - (2011-05-30)
  [3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
  [2952] Concluding the interview process - (2010-09-10)
  [2946] Level playing fields, job vacancies, lemons and peaches - (2010-09-05)
  [2938] An opportunity to join our team! - (2010-08-28)
  [2924] Job applicants - wondering why they apply - (2010-08-16)
  [2037] The Interview and The Lift - (2009-02-12)
  [1927] Team changes at Well House - looking forward - (2008-12-06)
  [1839] Job application - (2008-10-13)
  [1805] Carlisle High School - Class of 1973 Reunion - (2008-09-21)
  [1585] Well House Consultants / Manor - Staff - (2008-03-21)
  [1580] Congratulations, Martin and Marta - (2008-03-17)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [1083] Behind the scenes - (2007-02-17)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1002] Meet the neighbours - (2006-12-20)
  [972] Both one team and two - (2006-12-08)
  [895] Welcome, Martin - (2006-10-16)
  [849] Staff Meeting - (2006-08-30)

Z100 - Daily life
  [4222] Five lessons learned or re-learned on my travels - (2013-12-15)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3553] Changes to morning routines - (2011-12-16)
  [3463] Busy weekend of contrasts. - (2011-10-03)
  [3319] Moving on - a task for the hotel staff! - (2011-06-08)
  [3316] Twitter Phishing Trips ... and a great new alert service - (2011-06-04)
  [3125] The family is defunct. Long live the family. - (2011-01-09)
  [2868] A move towards the family - (2010-07-12)
  [2580] C course inspires new teaching examples - (2010-01-16)
  [2450] Family Gathering at 404, The Spa - (2009-10-11)
  [2401] Back Tomorrow - (2009-09-10)
  [2371] Quiet summer days? I think not! - (2009-08-22)
  [2264] Learning about others private lives - (2009-06-30)
  [2217] Enjoying the summer weather - (2009-06-04)
  [2164] Updating my public profile - Graham Ellis - (2009-05-09)
  [2159] A long day to guess where - (2009-05-06)
  [2141] Town Crier competiton - (2009-04-25)
  [2121] Out in the Vale of Pewsey - (2009-04-07)
  [2118] Spring Sprung - (2009-04-05)
  [2106] Learning to Twitter / what is Twitter? - (2009-03-28)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2090] Melksham to Georgia - (2009-03-19)
  [2068] Playing Catchup - (2009-03-06)
  [2064] East of Melksham Countryside - (2009-03-02)
  [2034] Through Snow and Flood to Linux and Tomcat - (2009-02-10)
  [2030] The final step to being British - (2009-02-07)
  [2024] Carry on Training - in spite of the weather - (2009-02-03)
  [2008] The Month Ahead - What is happening in Melksham - (2009-01-25)
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  [1979] Looking forward, in Melksham, in 2009 - (2009-01-05)
  [1953] End of Training, 2008 - (2008-12-20)
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  [1303] Heading Upstate New York - (2007-08-14)
  [1272] Behind closed doors? - (2007-07-22)
  [1189] Meet, greet and welcome - (2007-05-16)
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  [1138] The Holiday - unlikely romantic comedy? - (2007-04-08)
  [1100] Wondering where I have been - (2007-03-06)
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  [1057] Selling by phone and Skype - our policy - (2007-01-30)
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  [307] Farming yesterday - (2005-05-10)
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  [206] Fox and Python - (2005-02-08)
  [149] Fish stocks - (2004-12-12)
  [110] Friday, busy week! - (2004-11-05)
  [26] Matching Cat - (2004-08-24)
  [20] Not two the same - (2004-08-20)
  [19] interesting products and subjects - (2004-08-19)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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