Hotel and training centre, Melksham, Wiltshire
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First Class

We're not going to be second in what we provide or what we do!

Last week, I was critical of another local hotel for hiring out their main restaurant for an event, kicking their residents into a side room which was below the usual quality of the place. I have been such a resident (not there, but elsewhere) and I didn't like it - neither did my fellow residents like it - so it's something we won't do. We provide first class service - Policy!

In my email from yesterday, I've been offered an explanation of why the County Council has cancelled a reservation they had with us for an event next month: "We were contacted by a Council owned venue this morning with a cancellation on 25th February and in line with our policy, we have to whenever possible arrange meetings at these venues." The lady writing did go on to say that there was nothing at all wrong with our product :-/ . Now this is an "interesting one" - one part of me applauds the local authority for looking to save money by using the facilities they own, and the other part of me despises them for making bookings for what is clearly their second choice (policy wise) of venue, just to let down - time and again - the businesses who run those venues. You may guess, it's not the first time they have done this. So ... we provide a first choice service - Policy - and we will not take "just in case" bookings.
(written 2009-01-29)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M149 - Well House Manor - FAQ
  [3848] Where do I find .... (Our hotel FAQ) - (2012-08-25)
  [3600] Visa, MasterCard and American Express - changing payment profiles - (2012-02-01)
  [3359] Cash and Cheque policy - UK Hotel - (2011-07-16)
  [3263] Come as a customer, leave as a friend - Well House Manor, Hotel, Wiltshire - (2011-04-24)
  [3071] Well House Price list, January to March 2011 - (2010-11-25)
  [2838] Respecting our customers anonimity - (2010-06-29)
  [2352] Printed Directories - the start of the updating season - (2009-08-12)
  [1809] Coming home tonight - (2008-09-25)
  [1683] Plenty of car parking at Well House Manor, Hotel, Melksham - (2008-06-20)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [820] Robert and William Whitworth - (2006-08-01)
  [617] Easy, Free, Reliable internet access - (2006-02-22)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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