Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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This week, we're updating our course layouts and descriptions. Presentation and materials always gently change over time, but just occasionally there's a need to make a step change to clear out some of the old and roll in the new. That's now happening - but over a long and complex site it's not instant and you'll see sections of the site changing up to and including 19th September.

See also [here] for status update
 
Await guests in the early hours

You may wonder what I am doing sitting at my keyboard at 1 in the morning!

We have a rule - "we don't take reservations for tonight after 10 p.m." We made the rule as we're really not well suited to provide accommodation to people who have spent the evening in the local pub and are then looking for somewhere to stay because they can't drive home and they hadn't really thought about planning ahead. Bitter experience has shown us that such people will drag us out of bed, tell us they want a room and that they don't care about the price - but then tell us that our price is far too high for them and say they've only got twenty five pounds and can we do it for that. And by the way they need a room with three single beds (which we don't have for that. The customer is always right and in these cases especially - our prices and facilities are not what they are looking for, and I just wish they had looked at the illuminated sign that makes the prices very clear before they rung the bell that dials us at home.

It was about 20 past eleven - that's about 2 hours ago - that the phone rang last night. "Here we go". And, yes, an enquiry for rooms "tonight". "Sorry - we don't take bookings for tonight ...." but there was something different, and it turns out that the search is on for rooms for four people who have been working on the railroad about 8 miles from here since 7 this morning - a job that's long overrun and they need somewhere to lay their heads when the job is done. And so I wait; I feel I've made the right decision to bend the rule, but really I can't yet be sure. All I can say is that I made what I feel was the right judgment at the time, and whatever the outcome there's always the need to consider the individual and not tar everyone with the same brush.
(written 2008-03-12)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M300 - Well House Manor - Behind the scenes
  [3961] Well House Staff Party - (2012-12-22)
  [3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)
  [2910] Robust - testing the system - (2010-08-09)
  [2396] Easing off in our 50s? - (2009-09-06)
  [2247] A day in the life of a hotelier - (2009-06-18)
  [2125] We have lost a regular business guest - (2009-04-10)
  [1991] Rules for a King - (2009-01-13)
  [1973] Required Request - (2009-01-03)
  [1957] Why are cooks bad tempered? - (2008-12-22)
  [1948] Blame Culture - (2008-12-17)
  [1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)
  [1900] Table Topics - (2008-11-22)
  [1854] Three Seasonal Pictures - (2008-10-25)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
  [1515] Keeping staff up to date on hotel room status - (2008-01-22)
  [1490] Software to record day to day events and keep an action list - (2007-12-31)
  [1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)
  [1371] Hotel in Melksham at Christmas - (2007-09-29)
  [1369] One business, four different angles! - (2007-09-28)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1311] What do people look for on a hotel web site? - (2007-08-20)
  [1285] In the army, or in civvie street? - (2007-07-31)
  [1189] Meet, greet and welcome - (2007-05-16)
  [1179] Sizing sheets and other domestic issues - (2007-05-07)
  [1159] It can take more that one plus one to get two. - (2007-04-22)
  [1105] A week is a long time in the life of a conference centre - (2007-03-10)
  [1083] Behind the scenes - (2007-02-17)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [951] What happened at Geekmas - (2006-11-28)
  [939] Swipe cards for hotel rooms - Security issues - (2006-11-23)
  [931] Before and After - Well House Manor - (2006-11-18)
  [927] Hotel door furniture - (2006-11-15)
  [897] Too much for the National Trust - (2006-10-18)
  [868] Smoking, or no - (2006-09-16)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [769] King Edward VII - days of empire - (2006-06-20)
  [742] A visit from the solicitor - (2006-06-03)
  [677] Sympathetic development - (2006-04-09)
  [203] Holes in on line information - (2005-02-05)


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London Midland ... Merrymaker ... Percy Danks
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C - structs and unions, C++ classes and polymorphism
Some other Articles
Database design for a shopping application (MySQL)
Joining MySQL tables revisited - finding nonmatching records, etc
Budget tax increases hit vehicle market
C - structs and unions, C++ classes and polymorphism
Await guests in the early hours
London Midland ... Merrymaker ... Percy Danks
I dont care - goodbye
What colour is the season?
Melksham - Swindon. Train v Bus v Car
Strange behaviour of web directory requests without a trailing slash
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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