Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

Search for:
Home Accessibility Bedrooms Book Here The Mouth Facebook Resources Find Us About Us Contact
Terms and Conditions - Hotel, England - plain English

With our hotel getting busier every month, and with advertising in place to fill rooms at weekends and holidays when our training courses are not in full swing, it seems a good time to update our terms and conditions.

On one hand, I wanted to cover almost every eventuality, but on the other hand I wanted the text to be easily read and understood - in plain English, with the sections all logically arranged so that people can easily find what they're looking for ... and when they do find it, I want them to be able to understand it, and to consider it fair. I really dislike the "small print" philosophy that many people seem to adopt, especially when they print in mid-grey on a slightly lighter grey background!

See what you think of ours - this should open in a separate window for you:

Well House Manor - terms and conditions

One of the other aspects of a set of terms and conditions is a need for our staff to understand them, and also for our staff to know the reasons behind them. So the page that you may just have looked at if you clicked on that link above needs some additional "behind the counter" comments for our own team. I've provided that via our Wiki system - indeed that's where the terms and conditions are maintained. If you have a look at them, you'll see

\"Hotel


but our staff, logged in via their passwords, will see additional comments in blue:

\"Hotel


Some of the elements of our terms and conditions will vary significantly from those for other accommodations - our approach is to provide a home from home for the businessman visiting the area, or for the discerning tourist. And we feel that the best way to do that is not to have a cash till at every corner looking to take more money, nor a set of rules that force extra expenditure on our guests over and above the base room rate. So "bring in your own food" and "invite your contacts in for a complimentary coffee" wouldn't suit other establishments. Having said that, readers are welcome to grab our ideas if they wish - but make sure they suit your needs, and please provide a link back to Well House Manor along these lines:

With thanks to Well House Manor, Melksham

P.S. If you're a hotelier who would like to see all that blue text that explains the reasons "behind", please send me an email ... graham@wellho.net
(written 2008-01-26, updated 2008-01-31)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G600 - Well House Consultants - Well House Manor
  [4101] POETS day at Well House Manor - (2013-05-24)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3814] Returning guests - a sign of a good product. Cream teas and hotel rooms. - (2012-07-22)
  [3800] Fancy a weekend away? Try Well House Manor in Melksham, Wiltshire - (2012-07-09)
  [3702] Digital Champions think that Well House Manor is a champion venue! - (2012-04-20)
  [3549] Well House Manor - perhaps the best hotel rooms in Melksham - (2011-12-10)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [2962] Well House Manor - the history of the hotel - (2010-09-20)
  [2565] Bright day, snowy day - (2010-01-06)
  [1706] The Story of Well House Manor - (2008-07-12)
  [1388] Well House Manor - a year on - (2007-10-12)
  [1332] Melksham Hotel - Five Star Kitchen! - (2007-09-04)
  [1211] A lot has happened in a year - (2007-05-31)
  [1072] Well House Manor in the Snow - (2007-02-09)
  [1059] Three sets of twins - (2007-01-31)
  [963] George Hotel and Well House Manor, Melksham - (2006-12-04)
  [933] Course Joining package - updated - (2006-11-20)
  [902] Brand new hotel and training centre, Melksham - (2006-10-22)
  [891] Well House Manor Hotel, Melksham, Wiltshire - (2006-10-10)
  [884] Drive time - (2006-10-02)
  [667] Well House Manor goes ahead - (2006-04-03)
  [643] If it's Sunday, it must be Bedwyn - (2006-03-12)
  [617] Easy, Free, Reliable internet access - (2006-02-22)
  [615] Looking for leading not bleeding edge - (2006-02-21)
  [598] Should we cruise around the world? - (2006-02-09)
  [594] Twice is a co-incidence and three times is a pattern - (2006-02-07)
  [582] DWIM and AWWO - (2006-01-30)
  [575] Eating for the single business traveller - (2006-01-24)
  [571] Well House Manor - (2006-01-21)
  [558] Converting between acres and hectares - (2006-01-08)
  [555] Hotel novelties - (2006-01-05)
  [550] 2006 - Making business a pleasure - (2006-01-01)
  [525] Vision AND venture - (2005-12-12)

M101 - Well House Manor - Business Accommodation in Melksham
  [4137] Early morning - welcoming business and leisure guests to Melksham - (2013-07-10)
  [4005] New guest ... becoming returning guest - (2013-02-15)
  [3969] Four in a Bed comes to Melksham tonight - (2013-01-09)
  [3107] Hotel and Training Course prices - the effect of the VAT rise on 4th January 2011 - (2010-12-26)
  [2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
  [2925] Well House - the pictures - (2010-08-16)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2581] Snow scenes - and how snow effected our business - (2010-01-16)
  [2558] Happy new decade - and course and hotel prices for 2010 - (2010-01-01)
  [2024] Carry on Training - in spite of the weather - (2009-02-03)
  [1929] 2009 - Hotel, Meeting, Training Course prices - (2008-12-07)
  [1907] Melksham Hotel Rates - (2008-11-25)
  [1824] Which is your best hotel room? - (2008-10-07)
  [1808] We love children ... but our hotel is not going to be their scene - (2008-09-24)
  [1748] Hotel room prices - Melksham, Wiltshire - (2008-08-11)
  [1701] Training Course and Business Conference Technology - (2008-07-07)
  [1676] A warm welcome for visitors from the USA - (2008-06-14)
  [1318] Well House Manor - feature comparison against the old place! - (2007-08-24)
  [1164] Grand Central Station - (2007-04-27)
  [1089] Playing old games - (2007-02-22)
  [1079] Wilts and Berks - two conference / training rooms in Melksham - (2007-02-14)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [926] Training rooms to learn Open Source programming - (2006-11-15)
  [889] Opening approaches! - (2006-10-08)
  [873] Hotel Exchange Rates - (2006-09-21)
  [857] Strikingly busy - (2006-09-06)
  [844] Hotel, Melksham, Wiltshire - (2006-08-24)
  [731] Hotel Technology Requirements - (2006-05-24)
  [721] Residential - (2006-05-15)
  [717] A customer service company - (2006-05-11)

M300 - Well House Manor - Behind the scenes
  [4302] Sunday is never quiet at Well House Manor - (2014-09-21)
  [3961] Well House Staff Party - (2012-12-22)
  [3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)
  [2910] Robust - testing the system - (2010-08-09)
  [2396] Easing off in our 50s? - (2009-09-06)
  [2247] A day in the life of a hotelier - (2009-06-18)
  [2125] We have lost a regular business guest - (2009-04-10)
  [1991] Rules for a King - (2009-01-13)
  [1973] Required Request - (2009-01-03)
  [1957] Why are cooks bad tempered? - (2008-12-22)
  [1948] Blame Culture - (2008-12-17)
  [1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)
  [1900] Table Topics - (2008-11-22)
  [1854] Three Seasonal Pictures - (2008-10-25)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1571] Await guests in the early hours - (2008-03-12)
  [1515] Keeping staff up to date on hotel room status - (2008-01-22)
  [1490] Software to record day to day events and keep an action list - (2007-12-31)
  [1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)
  [1371] Hotel in Melksham at Christmas - (2007-09-29)
  [1369] One business, four different angles! - (2007-09-28)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1311] What do people look for on a hotel web site? - (2007-08-20)
  [1285] In the army, or in civvie street? - (2007-07-31)
  [1189] Meet, greet and welcome - (2007-05-16)
  [1179] Sizing sheets and other domestic issues - (2007-05-07)
  [1159] It can take more that one plus one to get two. - (2007-04-22)
  [1105] A week is a long time in the life of a conference centre - (2007-03-10)
  [1083] Behind the scenes - (2007-02-17)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [951] What happened at Geekmas - (2006-11-28)
  [939] Swipe cards for hotel rooms - Security issues - (2006-11-23)
  [931] Before and After - Well House Manor - (2006-11-18)
  [927] Hotel door furniture - (2006-11-15)
  [897] Too much for the National Trust - (2006-10-18)
  [868] Smoking, or no - (2006-09-16)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [769] King Edward VII - days of empire - (2006-06-20)
  [742] A visit from the solicitor - (2006-06-03)
  [677] Sympathetic development - (2006-04-09)
  [203] Holes in on line information - (2005-02-05)


Back to
Flipping images on your web page
Previous and next
or
Horse's mouth home
Forward to
Evening drive across the roof of Wiltshire
Some other Articles
Nottingham - just text!
Ive just received an email from myself. Should I be worried?
Paging Martin Noke, who petitions for more trains from Trowbridge to Swindon
Evening drive across the roof of Wiltshire
Terms and Conditions - Hotel, England - plain English
Flipping images on your web page
Downloading data for use in Excel (from PHP / MySQL)
Python - formatting objects
Pictures you can use - for free - from our library
4300 posts, page by page
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86 at 50 posts per page


This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

Link to Ezine home page (for reading).
Link to Blogging home page (to add comments).

You can Add a comment or ranking to this page
Hello. I'm Graham Ellis. If you have a question about the hotel, please ask me or

 

then book here

© WELL HOUSE CONSULTANTS LTD., 2014: Well House Manor • 48 Spa Road • Melksham, Wiltshire • United Kingdom • SN12 7NY
PH: 01144 1225 708225 • FAX: 01144 1225 899360 • EMAIL: info@wellho.net • WEB: http://www.wellho.net • SKYPE: wellho

PAGE: http://www.wellho.net/mouth/1520_Ter ... glish.html • PAGE BUILT: Thu Sep 18 15:30:25 2014 • BUILD SYSTEM: WomanWithCat