Well House Consultants is a diverse company with a small team - operating a hotel and training centre and presenting courses there too - and a such we have a need for efficient communications between us.

"Thank goodness for email" is a cry often heard, with messages being passed back and forth between our two offices that way, and everyone checking their inbox each morning. But email can be over-used; there's a temptation to stop what you're doing to read an incoming email that may be no more that a note of something that needs attention in due course or should be added to a database. And emails to "all" can end up with us virtually spamming ourselves at times.

So as from 1st January, we're going to be using a new online Incident Book. Available to all staff members, entries can be made from any of our systems through a browser, with a note of which member of staff is asked to take actions. Records can be sorted in various ways, updated, selected, and outstanding emails emailed through to each of us on a regular basis. I really liked Chris's idea of a book like this when he joined us - but a physical book that was located close to some staff members but half a mile from the other's didn't work out! Now I can log equipment issues when I'm on site if I need to!


The main display (as seen by staff) of the incident book

The Incident book software is based on my four layer model template that I talked about a few days ago (link) and has a facility for public records - so you can see a demonstration of the facilities via the front page even if you're not a staff member. Help pages are available too - here for the help on the main navigation and data entry page and here for an overview and login details.


The public view of the incident book
(written 2007-12-31 18:22:40)

 H115 - Designing PHP-Based Solutions: Best Practice
  [2679] How to build a test harness into your PHP - (2010-03-16)
  [2430] Not just a PHP program - a good web application - (2009-09-29)
  [2221] Adding a newsfeed for your users to a multipage PHP application - (2009-06-06)
  [2199] Improving the structure of your early PHP programs - (2009-05-25)
  [1794] Refactoring - a PHP demo becomes a production page - (2008-09-12)
  [1694] Defensive coding techniques in PHP? - (2008-07-02)
  [1623] PHP Techniques - a workshop - (2008-04-26)
  [1533] Short and sweet and sticky - PHP form input - (2008-02-06)
  [1487] Efficient PHP applications - framework and example - (2007-12-28)
  [1482] A story about benchmarking PHP - (2007-12-23)
  [1391] Ordnance Survey Grid Reference to Latitude / Longitude - (2007-10-14)
  [1390] Converting from postal address to latitude / longitude - (2007-10-13)
  [1389] Controlling and labelling Google maps via PHP - (2007-10-13)
  [1381] Using a MySQL database to control mod_rewrite via PHP - (2007-10-06)
  [1323] Easy handling of errors in PHP - (2007-08-27)
  [1321] Resetting session based tests in PHP - (2007-08-26)
  [1194] Drawing hands on a clock face - PHP - (2007-05-19)
  [1182] Painting a masterpiece in PHP - (2007-05-10)
  [1181] Good Programming practise - where to initialise variables - (2007-05-09)
  [1166] Back button - ensuring order are not submitted twice (PHP) - (2007-04-28)
  [1052] Learning to write secure, maintainable PHP - (2007-01-25)
  [1047] Maintainable code - some positive advice - (2007-01-21)
  [945] Code quality counts - (2006-11-26)
  [936] Global, Superglobal, Session variables - scope and persistance in PHP - (2006-11-21)
  [896] PHP - good coding practise and sticky radio buttons - (2006-10-17)
  [839] Reporting on the 10 largest files or 10 top scores - (2006-08-20)
  [572] Giving the researcher power over database analysis - (2006-01-22)
  [563] Merging pictures using PHP and GD - (2006-01-13)
  [426] Robust checking of data entered by users - (2005-08-27)
  [394] A year on - should we offer certified PHP courses - (2005-07-28)
  [340] Code and code maintainance efficiency - (2005-06-08)
  [261] Putting a form online - (2005-03-29)
  [237] Crossfertilisation, PHP to Python - (2005-03-06)
  [123] Short underground journeys and a PHP book - (2004-11-19)

M300 - Well House Manor - Behind the scenes
  [2396] Easing off in our 50s? - (2009-09-06)
  [2247] A day in the life of a hotelier - (2009-06-18)
  [2125] We have lost a regular business guest - (2009-04-10)
  [1991] Rules for a King - (2009-01-13)
  [1973] Required Request - (2009-01-03)
  [1957] Why are cooks bad tempered? - (2008-12-22)
  [1948] Blame Culture - (2008-12-17)
  [1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)
  [1900] Table Topics - (2008-11-22)
  [1854] Three Seasonal Pictures - (2008-10-25)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1571] Await guests in the early hours - (2008-03-12)
  [1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
  [1515] Keeping staff up to date on hotel room status - (2008-01-22)
  [1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)
  [1371] Hotel in Melksham at Christmas - (2007-09-29)
  [1369] One business, four different angles! - (2007-09-28)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1311] What do people look for on a hotel web site? - (2007-08-20)
  [1285] In the army, or in civvie street? - (2007-07-31)
  [1189] Meet, greet and welcome - (2007-05-16)
  [1179] Sizing sheets and other domestic issues - (2007-05-07)
  [1159] It can take more that one plus one to get two. - (2007-04-22)
  [1105] A week is a long time in the life of a conference centre - (2007-03-10)
  [1083] Behind the scenes - (2007-02-17)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [951] What happened at Geekmas - (2006-11-28)
  [939] Swipe cards for hotel rooms - Security issues - (2006-11-23)
  [931] Before and After - Well House Manor - (2006-11-18)
  [927] Hotel door furniture - (2006-11-15)
  [897] Too much for the National Trust - (2006-10-18)
  [868] Smoking, or no - (2006-09-16)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [769] King Edward VII - days of empire - (2006-06-20)
  [742] A visit from the solicitor - (2006-06-03)
  [677] Sympathetic development - (2006-04-09)
  [203] Holes in on line information - (2005-02-05)

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A time to update pictures
Comparison - cellpadding versus cellspacing
Well House Consultants Training and Hotel - 2008 news
Apple Mac Operating System OS X - code names and version numbers
Software to record day to day events and keep an action list
Pictures of December
New trainee laptop fleet for our Open Source courses
Does anyone understand Lithuanian?
Copyright and theft of images, bandwidth and members.