Well House Consultants is a diverse company with a small team - operating a hotel and training centre and presenting courses there too - and a such we have a need for efficient communications between us.

"Thank goodness for email" is a cry often heard, with messages being passed back and forth between our two offices that way, and everyone checking their inbox each morning. But email can be over-used; there's a temptation to stop what you're doing to read an incoming email that may be no more that a note of something that needs attention in due course or should be added to a database. And emails to "all" can end up with us virtually spamming ourselves at times.

So as from 1st January, we're going to be using a new online Incident Book. Available to all staff members, entries can be made from any of our systems through a browser, with a note of which member of staff is asked to take actions. Records can be sorted in various ways, updated, selected, and outstanding emails emailed through to each of us on a regular basis. I really liked Chris's idea of a book like this when he joined us - but a physical book that was located close to some staff members but half a mile from the other's didn't work out! Now I can log equipment issues when I'm on site if I need to!


The main display (as seen by staff) of the incident book

The Incident book software is based on my four layer model template that I talked about a few days ago (link) and has a facility for public records - so you can see a demonstration of the facilities via the front page even if you're not a staff member. Help pages are available too - here for the help on the main navigation and data entry page and here for an overview and login details.


The public view of the incident book
(written 2007-12-31 18:22:40)

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A time to update pictures
Comparison - cellpadding versus cellspacing
Well House Consultants Training and Hotel - 2008 news
Apple Mac Operating System OS X - code names and version numbers
Software to record day to day events and keep an action list
Pictures of December
New trainee laptop fleet for our Open Source courses
Efficient PHP applications - framework and example
Does anyone understand Lithuanian?
Copyright and theft of images, bandwidth and members.
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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