I wouldn't mind 8 pounds for each piece of hold baggage - really I wouldn't - when the base price of the flight is so cheap. EasyJet have come up with a sensible formula there ... except ...

I mightily resent being sent a booking confirmation, specially printed for my flight on 2nd December about a week prior, that tells me that the charge is 5 pounds only to find out at the airport that it went up "several weeks ago" and that Easy Jet were NOT prepared to honor the price of the extra that they had printed even after the price had risen.

I've seen the "Airport" show on TV. I know the "take it or leave it" attitude of the airline even if they are acting (as I think they are in this case) at the very edge of the law. But I decided not to push the matter; I've better things to do with my time than take the airline to task over this failure to honor their offer, I could do without inducing high blood pressure by trying, and besides it makes a darned good story to tell to people for years to come ... how easily Easy Jet have moved themselves right down my choice list, to join British Airways who move right down - gosh - many years ago by a different but equally gross unfairness. These stories last and do companies huge harm. My brother-in-law Phil tells a similar story about a New York Carpet Company that's even older ....

Let this be a reminder to me, to our team in the hospitality business, and to many others that just once careless action can loose many years of goodwill. And remind us also to be careful at all times, and to treat our customers fairly if - as I believe in this case with Easy Jet - we make a mistake.
(written 2007-12-05)

 M401 - Well House Manor - Seeing how others do it
  [3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3054] Longhope Hotel - (2010-11-16)
  [2911] Feeding the Grockles - (2010-08-09)
  [2885] Twenty Questions - (2010-07-24)
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2441] Not your cup of tea? - (2009-10-08)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2311] Floor to ceiling - (2009-07-30)
  [2308] A new place in pictures - (2009-07-28)
  [2127] Call in the professionals! - (2009-04-12)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1915] Quietly putting prices up - (2008-12-02)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1413] The little gestures that can really count - (2007-10-27)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1301] Plastic or China - (2007-08-12)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [736] New Tape Librarian - (2006-05-28)
  [714] Room for Octopuses - (2006-05-08)
  [699] Extremes costs of getting on line - (2006-04-25)
  [693] The on line booking experience - (2006-04-21)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [514] Crazy Day-sies - (2005-12-02)
  [17] Differing tastes - (2004-08-17)

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Christmas fare in Ljubljana
Interactive training, and advancing techniques further
The wrong way to put up prices
A day in Ljubljana
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