Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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For 2021 - online Python 3 training - see ((here)).

Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
We can now offer tailored online training - small groups, real tutors - works really well for groups of 4 to 14 delegates. Anywhere in the world; course language English.

Please ask about private 'maintenance' training for Python 2, Tcl, Perl, PHP, Lua, etc.
The wrong way to put up prices

I wouldn't mind 8 pounds for each piece of hold baggage - really I wouldn't - when the base price of the flight is so cheap. EasyJet have come up with a sensible formula there ... except ...

I mightily resent being sent a booking confirmation, specially printed for my flight on 2nd December about a week prior, that tells me that the charge is 5 pounds only to find out at the airport that it went up "several weeks ago" and that Easy Jet were NOT prepared to honor the price of the extra that they had printed even after the price had risen.

I've seen the "Airport" show on TV. I know the "take it or leave it" attitude of the airline even if they are acting (as I think they are in this case) at the very edge of the law. But I decided not to push the matter; I've better things to do with my time than take the airline to task over this failure to honor their offer, I could do without inducing high blood pressure by trying, and besides it makes a darned good story to tell to people for years to come ... how easily Easy Jet have moved themselves right down my choice list, to join British Airways who move right down - gosh - many years ago by a different but equally gross unfairness. These stories last and do companies huge harm. My brother-in-law Phil tells a similar story about a New York Carpet Company that's even older ....

Let this be a reminder to me, to our team in the hospitality business, and to many others that just once careless action can loose many years of goodwill. And remind us also to be careful at all times, and to treat our customers fairly if - as I believe in this case with Easy Jet - we make a mistake.
(written 2007-12-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it
  [17] Differing tastes - (2004-08-17)
  [514] Crazy Day-sies - (2005-12-02)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [693] The on line booking experience - (2006-04-21)
  [699] Extremes costs of getting on line - (2006-04-25)
  [714] Room for Octopuses - (2006-05-08)
  [736] New Tape Librarian - (2006-05-28)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1301] Plastic or China - (2007-08-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1413] The little gestures that can really count - (2007-10-27)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1915] Quietly putting prices up - (2008-12-02)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2127] Call in the professionals! - (2009-04-12)
  [2308] A new place in pictures - (2009-07-28)
  [2311] Floor to ceiling - (2009-07-30)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2441] Not your cup of tea? - (2009-10-08)
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2885] Twenty Questions - (2010-07-24)
  [2911] Feeding the Grockles - (2010-08-09)
  [3054] Longhope Hotel - (2010-11-16)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
  [3754] Eyes Wide Open - (2012-06-06)
  [3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
  [3794] Should hotel staff sit on the toilet in the customer bedrooms? - (2012-07-02)
  [3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3975] Being an amateur hotel inspector helps me run a professional hotel - (2013-01-14)
  [4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
  [4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
  [4091] A reminder of why we opened Well House Manor for our customers - (2013-05-17)
  [4093] More things to make sure that we do NOT do ... - (2013-05-18)
  [4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
  [4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
  [4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
  [4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4348] Taking my life in my hands in Swansea - (2014-12-11)
  [4373] A long and disappointing evening - (2014-12-30)
  [4443] Seventh stay away this year - and it's still only February! - (2015-02-25)


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Some other Articles
10 training days to Christmas.
Python - input v raw input
Christmas fare in Ljubljana
Interactive training, and advancing techniques further
The wrong way to put up prices
A day in Ljubljana
Right up to the top of the City
Connecting to MySQL 5 from PHP on Mac OSX Leopard
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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