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The little gestures that can really count
I admired the responsiveness of the canteen in the Cambridge office I was in this week just gone. I was running two courses thought the week, and the second group seems to be heavier drinkers (of coffee!) than the first - indeed, I popped into the canteen on Thursday morning and asked for a topup of our supplies.

Good on them - I note we have an extra urn of coffee on Friday morning - but no extra hot water as that did not run out. That's a quiet responsiveness that I admire, and know that we try to emulate. And I know we have an excellent team that does emulate it too.

If you've been reading this Blog you'll have seen some trials and tribulation I've found in Cambridge - compounded last night by a dreadful session on the London Orbital Car Park (a.k.a. M25). But it's little things like that canteen, and the twenty-plus lovely people I trained this week, that "Make business a pleasure." Now where have I heard that tagline before.
(written 2007-10-27 07:15:59)

 
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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