"Do you use Plastic or China?" A question asked by Lisa's brother who manages a major, lotta-stars, hotel in Roanoke, VA - the Hotel Roanoke. It's a good question, relating to the cups and glasses in the hotel's bedrooms.

We've stayed there, "Chez Phil" on a previous trip and, yes, it is a spectacular hotel. On this trip, we're much more down to earth at the Comfort in. Here, it's "plastic" and the staff are willing to help if asked, but seemingly reluctantly rather than going one step further and providing a memorable experience.

Do you prefer to drink from plastic or China? Which is better from an environmental and waste issue? "China, China" most will reply - so why to hotels such as the Comfort inn - and, it turns out, the Hotel Roanoke too - use plastic? Well - it seems that it's hard to get the staff and there's just too much risk in most hotels, even the quality ones, of china cups and glasses just being rinsed out rather than properly cleaned.

A discussion point for Lisa and I. Yes, we do use plastic for water, but China for hot drinks. To change, or not? No - we'll stick as we are. We have far, FAR higher quality staff, a system that's geared up to returning all cups to the kitchen and providing afresh when they're used, and a hotel that's small enough for this not to become a chore.

At Well House Manor, we pride ourselves in providing facilities that are better than you might expect ...

---

We look and observe at hotels we visit when we're away on training trips - we have perhaps the best opportunity of any hotel operators to see things from the customer's perspective. A number of good ideas, and a lot of "Ouch - we shouldn't do that ..."

How many "issues" can you spot in this picture?

(written 2007-08-12 12:57:19)

 M401 - Well House Manor - Seeing how others do it
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2441] Not your cup of tea? - (2009-10-08)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2311] Floor to ceiling - (2009-07-30)
  [2308] A new place in pictures - (2009-07-28)
  [2127] Call in the professionals! - (2009-04-12)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1915] Quietly putting prices up - (2008-12-02)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1458] The wrong way to put up prices - (2007-12-05)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1413] The little gestures that can really count - (2007-10-27)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [736] New Tape Librarian - (2006-05-28)
  [714] Room for Octopuses - (2006-05-08)
  [699] Extremes costs of getting on line - (2006-04-25)
  [693] The on line booking experience - (2006-04-21)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [514] Crazy Day-sies - (2005-12-02)
  [17] Differing tastes - (2004-08-17)

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