Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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For 2021 - online Python 3 training - see ((here)).

Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
We can now offer tailored online training - small groups, real tutors - works really well for groups of 4 to 14 delegates. Anywhere in the world; course language English.

Please ask about private 'maintenance' training for Python 2, Tcl, Perl, PHP, Lua, etc.
0800 043 8225 - a new phone number for Well House

I don't enjoy leaving a message on an answerphone - the lack of feedback as I talk makes me nervous, and I'm never too sure that my message will have been received, so I often prefer to leave things and call back later, or try another supplier if this is my first contact. But with a separate headquarters and training centre / hotel (for other good reasons not associated with the phone system!), there are time when there's no-one at immediate hand to answer customer calls. Our answerphone message is as friendly as it can be, but we still get far, far too many hangups.

Discussions with BT have indicated that setting up a call transfer/ forwarding capability would have a not insignificant monthly ongoing cost and that in order to change the call routing, someone would physically have to be present at our headquarters each time which would be highly inconvenient. So - we've taken a fresh look at current and future needs and we're setting up a brand new scheme. You'll see it start to appear on the web site very shortly.

If you're calling Well House Consultants - for accommodation, for events, or for training - the number to call is 0800 043 8225. This is a freephone number - called from a UK landline it won't cost you anything. Usually, that number will reach Lisa or Graham in the office - but when we're both out of the office it will be diverted elsewhere - perhaps to our mobiles, to The Manor, or in due course to another member of the team who can help.

Our "geographic" numbers such as 01225 708225 are well out there and well publicised. And indeed it might be lower cost for callers from certain mobile packages to call those numbers rather that the freephone number. So such numbers will be retained; we remain committed to providing our customers with the most cost effective ways of getting in touch, and we do not have any premium rate numbers where you pay us as you call.

Well House Consultants - central freephone number - 0800 043 8225.
Announcment - July 2007


We encourage all telephone callers to contact us via this number, as it's routed to our team member who's on phone duty at all times, even when the office is closed. That team member will be one of our own staff rather than a call centre operator, and we have a target that 80% of calls to the number should be fully answered by the initial contact you'll speak with.

Services covered via our 0800 number include:
  • Training Course bookings
  • Hotel Room bookings
  • Changes to reservations
  • Enquiries about training course content
  • Conference Enquiries
  • Messages concerning late arrival
  • Requests for directions or travel information
  • Hotel calls for service at night (e.g. if you lock yourself out)
  • Emergency message passing to guests at Well House Manor

Calls to 0800 numbers are free of charge from regular UK landlines; please check with your telephone service provider for charges from mobile phones, international locations, hotel rooms, etc.

You are very welcome to call us on our "geographic" numbers if you prefer:
  • 01225 708225 for training course subjects
  • 01225 709638 for hotel bookings and reservations
  • 01225 793803 to reach hotel guests at Well House Manor
but please note that each of these numbers is fixed to a particular location and so they are not able to offer the same 24 hour service. We also have a lo-call number you may call if you're unable to call "0800" numbers and prefer not to call a geographic line. It is 0845 8382 404

(written 2007-07-10)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M149 - Well House Manor - FAQ
  [617] Easy, Free, Reliable internet access - (2006-02-22)
  [820] Robert and William Whitworth - (2006-08-01)
  [1683] Plenty of car parking at Well House Manor, Hotel, Melksham - (2008-06-20)
  [1809] Coming home tonight - (2008-09-25)
  [2014] First Class - (2009-01-29)
  [2352] Printed Directories - the start of the updating season - (2009-08-12)
  [2838] Respecting our customers anonimity - (2010-06-29)
  [3071] Well House Price list, January to March 2011 - (2010-11-25)
  [3263] Come as a customer, leave as a friend - Well House Manor, Hotel, Wiltshire - (2011-04-24)
  [3359] Cash and Cheque policy - UK Hotel - (2011-07-16)
  [3600] Visa, MasterCard and American Express - changing payment profiles - (2012-02-01)
  [3848] Where do I find .... (Our hotel FAQ) - (2012-08-25)

G502 - Well House Consultants - Business Practice
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)
  [27] Sales technique - (2004-08-25)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [77] Telephone systems - (2004-10-07)
  [88] Getting the right level of trainer - (2004-10-14)
  [95] Five red flags - (2004-10-21)
  [108] A typical morning - (2004-11-03)
  [121] Fair and Simple - (2004-11-17)
  [125] Staff theft - (2004-11-21)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [137] Certification schemes - (2004-12-02)
  [157] Automatic service upgrades - (2004-12-19)
  [180] Skunk works - (2005-01-17)
  [188] Pink elephant and appreciation - (2005-01-24)
  [200] Tips for the top - (2005-02-03)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [217] Use of time - (2005-02-16)
  [226] Growing our systems - (2005-02-24)
  [297] A reminder that the customer is King - (2005-05-01)
  [321] Sales - the alternative close - (2005-05-23)
  [399] simplicity hides real size - (2005-07-31)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [467] Tell them three times - (2005-10-17)
  [487] On line course booking - credit card protection - (2005-11-06)
  [491] Being atypical is typical - (2005-11-10)
  [536] Cancellations and penalties - (2005-12-21)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [652] Morning Post - (2006-03-20)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [808] Sales call - (2006-07-19)
  [849] Staff Meeting - (2006-08-30)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [883] Age discrimination law - (2006-10-01)
  [906] A commitment we won't be making - (2006-10-27)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1453] What makes our courses special? - (2007-12-02)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [2044] Please Trouble me - (2009-02-16)
  [2122] Commission Creep - (2009-04-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2788] Cost of Sales - (2010-06-01)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2936] The service that customers should receive - (2010-08-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3665] Will will smile? - (2012-03-22)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [4293] Certification - (2014-09-15)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)


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Business events in Melksham
Some other Articles
is there a lookup function in php?
Party in the Park
Apache, Tomcat, Jakarta, httpd, web server - what are they?
Business events in Melksham
0800 043 8225 - a new phone number for Well House
Keep in touch with PHP, Perl, Python and old friends too
High summer at Well House Manor
Where am I and how did I get here?
A day looking ahead for Well House Consultants
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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Hello. I'm Graham Ellis. If you have a question about the hotel, please ask me or

 

then book here

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