I don't enjoy leaving a message on an answerphone - the lack of feedback as I talk makes me nervous, and I'm never too sure that my message will have been received, so I often prefer to leave things and call back later, or try another supplier if this is my first contact. But with a separate headquarters and training centre / hotel (for other good reasons not associated with the phone system!), there are time when there's no-one at immediate hand to answer customer calls. Our answerphone message is as friendly as it can be, but we still get far, far too many hangups.

Discussions with BT have indicated that setting up a call transfer/ forwarding capability would have a not insignificant monthly ongoing cost and that in order to change the call routing, someone would physically have to be present at our headquarters each time which would be highly inconvenient. So - we've taken a fresh look at current and future needs and we're setting up a brand new scheme. You'll see it start to appear on the web site very shortly.

If you're calling Well House Consultants - for accommodation, for events, or for training - the number to call is 0800 043 8225. This is a freephone number - called from a UK landline it won't cost you anything. Usually, that number will reach Lisa or Graham in the office - but when we're both out of the office it will be diverted elsewhere - perhaps to our mobiles, to The Manor, or in due course to another member of the team who can help.

Our "geographic" numbers such as 01225 708225 are well out there and well publicised. And indeed it might be lower cost for callers from certain mobile packages to call those numbers rather that the freephone number. So such numbers will be retained; we remain committed to providing our customers with the most cost effective ways of getting in touch, and we do not have any premium rate numbers where you pay us as you call.

Well House Consultants - central freephone number - 0800 043 8225. Announcment - July 2007 We encourage all telephone callers to contact us via this number, as it's routed to our team member who's on phone duty at all times, even when the office is closed. That team member will be one of our own staff rather than a call centre operator, and we have a target that 80% of calls to the number should be fully answered by the initial contact you'll speak with. Services covered via our 0800 number include:   • Training Course bookings   • Hotel Room bookings   • Changes to reservations   • Enquiries about training course content   • Conference Enquiries   • Messages concerning late arrival   • Requests for directions or travel information   • Hotel calls for service at night (e.g. if you lock yourself out)   • Emergency message passing to guests at Well House Manor Calls to 0800 numbers are free of charge from regular UK landlines; please check with your telephone service provider for charges from mobile phones, international locations, hotel rooms, etc. You are very welcome to call us on our "geographic" numbers if you prefer:   • 01225 708225 for training course subjects   • 01225 709638 for hotel bookings and reservations   • 01225 793803 to reach hotel guests at Well House Manor but please note that each of these numbers is fixed to a particular location and so they are not able to offer the same 24 hour service. We also have a lo-call number you may call if you're unable to call "0800" numbers and prefer not to call a geographic line. It is 0845 8382 404

(written 2007-07-10 08:14:03)

 G502 - Well House Consultants - Business Practice
  [2598] An excuse for making a sales call - (2010-01-26)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2122] Commission Creep - (2009-04-08)
  [2044] Please Trouble me - (2009-02-16)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1453] What makes our courses special? - (2007-12-02)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [906] A commitment we won't be making - (2006-10-27)
  [883] Age discrimination law - (2006-10-01)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [849] Staff Meeting - (2006-08-30)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [652] Morning Post - (2006-03-20)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [536] Cancellations and penalties - (2005-12-21)
  [491] Being atypical is typical - (2005-11-10)
  [487] On line course booking - credit card protection - (2005-11-06)
  [467] Tell them three times - (2005-10-17)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [399] simplicity hides real size - (2005-07-31)
  [321] Sales - the alternative close - (2005-05-23)
  [297] A reminder that the customer is King - (2005-05-01)
  [226] Growing our systems - (2005-02-24)
  [217] Use of time - (2005-02-16)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [200] Tips for the top - (2005-02-03)
  [188] Pink elephant and appreciation - (2005-01-24)
  [180] Skunk works - (2005-01-17)
  [157] Automatic service upgrades - (2004-12-19)
  [137] Certification schemes - (2004-12-02)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [125] Staff theft - (2004-11-21)
  [121] Fair and Simple - (2004-11-17)
  [108] A typical morning - (2004-11-03)
  [95] Five red flags - (2004-10-21)
  [88] Getting the right level of trainer - (2004-10-14)
  [77] Telephone systems - (2004-10-07)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [27] Sales technique - (2004-08-25)
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)

M149 - Well House Manor - FAQ
  [2352] Printed Directories - the start of the updating season - (2009-08-12)
  [2014] First Class - (2009-01-29)
  [1809] Coming home tonight - (2008-09-25)
  [1683] Plenty of car parking at Well House Manor, Hotel, Melksham - (2008-06-20)
  [820] Robert and William Whitworth - (2006-08-01)
  [617] Easy, Free, Reliable internet access - (2006-02-22)

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is there a lookup function in php?
Party in the Park
Apache, Tomcat, Jakarta, httpd, web server - what are they?
Business events in Melksham
0800 043 8225 - a new phone number for Well House
Keep in touch with PHP, Perl, Python and old friends too
High summer at Well House Manor
Where am I and how did I get here?
A day looking ahead for Well House Consultants