These are the terms and conditions for training courses run by Well House Consultants
in Melksham, Wiltshire or at your own designated site. They are written so that "you" - the trainee and "we" - Well House Consultants Ltd
, the providers of the course - are all clear as to what is provided and what isn't, and also to help explain what happens in almost any circumstance.
We have tried to use plain English where possible, and adopt the principle of reasonableness in everything written. Please ask us if you have any questions.
These terms may be updated at any time. If they are, the new terms will be applied to any subsequent bookings but the old ones will remain in force for bookings already confirmed.
for terms and conditions for accommodation
for terms and conditions for events and conferences
This page is our terms and conditions for training courses
Delegate and Venue Substitution
1.1 You may substitute delegates on a public course at any time up until the course starts at no penalty. Please let us know about the substitution so that we can update our course register and send fresh joining details. You may not change your delegate in the middle of a public course as this would disrupt the course for others.
1.2 Delegates on private courses may be substituted at any time.
1.3 You may vary the number of delegates on a private course until three working days before the course starts, and we will only invoice you for the number of delegates actually notified to us (subject to a minimum of 4). This means that if you're not sure of names / numbers, you can raise an order for the maximum number you expect, at no financial penalty if the number reduces.
1.4 Our public courses all run at our Melksham, Wiltshire training centre. We would only change the venue in an exceptional circumstance, and then to a nearby venue with appropriate facilities.
1.5 If you are providing the venue for a private course (e.g. a conference room at your office or a room at a local hotel) and wish to change the venue to somewhere else close by (e.g. still in the BA postcode area), that's usually fine. If you wish to move to a new venue that's a considerable distance from the original, we can often accommodate your request but it may affect the pricing. Occasionally, logistics may make it impractical for us to meet such a change request and then it will have to be treated as a cancellation by you.
2.1 We may ask for booking to be guaranteed with a credit card number, or for a 25% deposit. Any such request will be made prior to us confirming your booking.
Unless we have agreed to offer you credit terms, full cleared payment is due by the start of each course. For a course away from our training centre, we consider that a course starts when we leave the training centre to travel to the course venue. We accept payment by bank transfer, cheque, Visa, Mastercard, American Express, and in cash. Bank transfer, cheque and cash payments are accepted in Pounds, Euros and US Dollars.
2.2 Prices quoted on our websites apply to our standard terms of business, which require that payment be made by credit customers within 28 days of our invoice, usually on the last day of the course. We can also provide extended credit terms (up to 90 days) with appropriate prior clearance, at a rate higher than the figures otherwise quoted. The current surcharge (August 2010) is 2%.
2.3 If we have agreed to credit terms, you will be invoiced on the final day of the course, and payment will be due within 28 days of that invoice date. Accounts may be paid by cheque or BACS transfer in Pounds, Euros or US Dollars. Where several courses on different dates are booked on the same order, a separate invoice will be raised after each course to cover that course, and payment will be due within that 28 days.
2.4 If we do not receive the full payment of your account within the 28 days credit period, we reserve the right to charge you interest at 8% above Bank of England base rate from the invoice date, and also to recover our additional costs, as per Late Payment of Commercial Debts (Interest) Act 1998 and Late Payment of Commercial Debts Regulations 2002.
2.5 VAT is charged at the rate current on the date of invoice, so the total sum (including VAT) may alter should the tax rate change between this confirmation and the issue of the invoice.
3.1 If you cancel your confirmed booking on a public course and give us more than 7 days notice, we reserve the right to charge you 10% of the course fee. If you cancel less than 7 days before the course is due to start, but before the start day, we make a 25% cancellation charge, and if we don't hear from you at all (or you only contact us to cancel on the day the course actually starts), you'll be charged 50% of the course fee.
3.2 If you cancel a private course and give us more that 21 days notice, we reserve the right to charge you 15% of the course fee. If you cancel less that 21 days before the course is due to start, but before the start day, we make a 25% cancellation charge. If we are not notified of the cancellation of a private course, or are only told on the day, we'll charge you 50% of the course fees, plus our full travel expenses if the course was to be run away from our training centre.
3.3 If you need to cancel a place or course, please do call us if you can and let us know why. We will request that you confirm the cancellation in writing - by post, fax, or email to the addresses / numbers at the base of this page.
3.4 Rescheduling a private course, or postponing a booking on a public course, is technically regarded as a cancellation and re-booking but we will make every effort to accommodate your requests.
3.5 It is our policy that we do not cancel courses on which we have confirmed bookings - we have no minimum course size. In the event of circumstances beyond our control (e.g. sickness of the tutor, threat of civil disturbance or similar), we will let you know at the earliest opportunity and either reschedule the course or refund any payment you have already made for training that we have not provided (your choice), and that will be the limit of our liability.
3.6 Should a refund be due to you because of a cancellation or for any other reason, we will make that refund to the card / bank account that was used to pay us initially within 2 working days of receiving your cancellation notice.
4.1 On public and private courses at our training centre, we will make every reasonable effort to provide lunch to meet any special dietary requirements of which we are notified ahead of time. If we are unable to meet a specific request, we will let you know.
4.2 Our training centre has ramped access to the ground floor and training rooms, but not to the accommodation area. It should also be noted that the toilets are not disable equipped. Please phone or email us for more information on this, we will always endeavor to assist specific requirements.
4.3 It is the trainees responsibility on a public course to ensure that he/she arrives at our training centre in time for the course start.
4.4 If our tutor considers that the facilities provided for an on site course are unsuitable or dangerous to him or his equipment, he will raise that with his contact and ask that it be corrected. In an extreme situation, he reserves the right to decide that he cannot present the course as booked, and it will be considered to be a cancellation by the customer.
4.5 We reserve the right to ask a delegate to leave a course at any time, but we would only do so in the most extreme of circumstances (for example, if a delegate booked on an advanced programming course turns out to have never programmed before). In such a circumstance, you will be liable for the full cost of the course that the delegate was attending.
4.6 The course that we present will generally correspond to the description in the booklet that's supplied with this confirmation unless changes are agreed later. In particular, all subject in the description will be covered. Our notes are updated regularly to reflect new software releases, new security issues, etc., and so the course you attend may include some extra material that you're not expecting, and the order of presentation may differ too.
4.7 It is the responsibility of the person booking the course to ensure that this course is the correct course for the trainees being booked, and that the language that the trainee is learning is appropriate for job they require to do in that language. Whilst trainees are welcome to use the examples that we include in our notes in the course of their subsequent work, it is up to the trainee to ensure that the sample code of ours that they use is suitable for the purpose for which they use it, and we can accept no liability for any use it is put to.
Updated August 2010, July 2017 (added 3.6)