The hotel quiz has changed! We have replaced hotel questions with answers! And from those answers you'll find further links to even more information - forums where you can ask questions, training courses, longer articles, and more. [link to quiz index] ... If you really want the old quiz questions, you can find them here, here, here and here ... and with onward links to the possible answers to each question too.

Melksham Hotel Rates

Melksham Hotel Rates - Well House Manor - VAT changes We're passing on the reduction in VAT rates to our customer; with immediate effect, room rates at Well House Manor are reduced to: 90 pounds per ...

Which is your best hotel room?

"Which Room would you recommend for a special weekend ..." Question on the phone from customer booking at Well House Manor. And Lisa's comment - "I feel awkward giving my personal opinion - it may ...

Hotel Guest Surveys

I have just completed a survey for the hotel we stayed at in Carlisle, Pennsylvania, during our recent trip. Now - high marks to them for sending follow up guest review emails (which is something we ...

We love children ... but our hotel is not going to be their scene

"What's your cheapest double room. Can you put a cot in there? How big are your family rooms". Oh dear - we're business accommodation and not a family hotel, and potential guests who are on the phone ...

All the pieces fall into place - hotel and courses

It's when the best-laid plans start to come together that you think "Yes - this is working" - and some of these best laid plans have come together for the public Python course just completed. Quite ...

Lindors Hotel, near St. Briavels, Wye Valley

A last minute decision - we spend a night away this weekend. Now - where will you find a room for just a Saturday night, in the busiest part of the holiday season? Web sites were coming up with no ...

Hotel room prices - Melksham, Wiltshire

Like other businesses, we are seeing some of our costs rising at present rather faster than has happened in the recent past. However, I am happy to announce that hotel room prices, and training course ...

Plenty of car parking at Well House Manor, Hotel, Melksham

In an ideal world, business at Well House Manor would be evenly spread through the day ... but it doesn't always work out that way. This morning, we were serving breakfast for two dozen in "The ...

Comparing hotels - as a guest and from the proprietors view

I'm in Cambridge and trying another hotel ... If you're making a room into a bedroom, it should be a double if you can possibly get a double in! Hospitality tray can go above the bed head, and you ...

Online hotel reservations - Melksham, Wiltshire (near Bath)

I'm happy to announce the release of our online booking system for rooms at Well House Manor - the hotel that we run alongside our training centre, catering also for other visitors to the area of West ...

Hotelympia - show report - the lighter side

I enjoy trade shows. But, I confess, much more being on a booth than going around the show. So seeing "Hotelympia" on Tuesday and Wednesday was interesting, but I don't think I'll be going back next ...

New bathing idea for hotels from Hotelympia

I've been known to comment on training courses that we'll have true internet integration with everyone when we can contact our bath as we travel home and have it filled and ready for when we arrive. ...

Terms and Conditions - Hotel, England - plain English

With our hotel getting busier every month, and with advertising in place to fill rooms at weekends and holidays when our training courses are not in full swing, it seems a good time to update our ...

Keeping staff up to date on hotel room status

Communication - communication of the immediate status of hotel rooms, of events that have happened out of the norm, of the reasons behind each of our terms and conditions, and much more is all a vital ...

Well House Consultants Training and Hotel - 2008 news

A Happy New Year everyone! 2007 was a busy year for us - our busiest yet - with our public courses, private courses at Well House Manor and on site private courses all thriving - and we start the new ...

What have hotels and bananas got in common?

They don't stop for Christmas! ... The bananas go on ripening, and we have breakfasts and checkins to do ...

Castle Lodge Hotel, Ely, Cambridgeshire

I couldn't quite place the accent ... but it turned out that Leon came from Groningen, the largest town in northern Holland. In the UK for six months, his day job as a student is to be working on some ...

Wireless hotel tips - FTP and Skype connections failing

I'm on line this week through a Spectrum interactive account, who's web site tells me that they have won a contract to supply BAA at Heathrow Terminal 5 and that they have an exclusive 7 year deal at ...

Hotel in Melksham at Christmas

Well House Manor - Open at Christmas Well House Manor in Melksham will be open as usual over the Christmas and New Year period. It's in a quiet location just five minute walk from the town centre, ...

Match the Bedroom to the Hotel

Can you match these pairs of pictures - one in the left hand column to the one of the same hotel in the right hand column? Picture 1Picture APicture 2Picture BPicture 3Picture CPicture 4Picture ...

Wireless Internet Access at hotels - an update and some pitfalls

If your hotel has wireless access, then there's not much to choose between modern wifi cards / built in facilities these days. But its much more questionable as to how your hotel will be set up for ...

Kasteel Elsloo - Michelin rated hotel.

Monday and Tuesday nights, I stayed at that Kasteel Elsloo, near Maastricht in the Netherlands where I'm working this week (Tcl/Tk. A beautiful place, with a superb restaurant; couldn't fault the ...

Melksham Hotel - Five Star Kitchen!

I'm delighted to be able to report that the catering facilities at our Well House Manor have been awarded five stars by the food hygiene team of the local district council in their "Scores on Doors" ...

What do people look for on a hotel web site?

I was wondering which pages at the Well House Manor web site might be the most popular ... so took a long-overdue look at the log files. Top hits: 1. Home Page 2. The Rooms (26 accesses for every ...

How NOT to oversell a hotel

[Part of my report into that strange day - 26th June 2007 - index] <rant> It's 4 star, it has a posh Bradford-on-Avon address, and it has "Best" in its chain name. But if this is the best that ...

Arrival and Departure experiences - another hotel

Running a hotel for our trainees (and other business customers) on one hand, and staying in hotels regularly while away on business on the other hand gives me a rare chance to see closely what goes on ...

Dangerous Dogs and Hotel Marketing

It's dangerous to make a law based on a single case, or even on just a couple of cases brought to attention in a very short time span. We saw this with the "Dangerous Dogs" act of 1991 which was a ...

Hotel - online feedback forms compared

When I'm travelling, I often stay at Travel Inn and Travel Lodge hotels overnight. I know I can book easily, check in late and be pretty sure of the room I'm getting at either chain. Both companies ...

Rail trouble forced me to buy hotel

.... that's a headline in Monday's "Metro" paper, over a story about how we came to open Well House Manor. "Graham Ellis, 52 was facing ruin ..." it says. Well - not quite, though I suppose that the ...

Getting rid of people - hotel techniques

"Get rid of her first, then deal with the three men" You can imagine the line from a Hollywood movie, can't you ... but this is Melksham, last Thursday evening. And the line was overheard by one of ...

Hotel for Trowbridge

Tailored for the business traveller ... our rooms all feature wired and wireless internet connections (broadband), large, flat screen TVs, large uncluttered desks with plenty of power points, mini ...

No courses. No hotel guests. Rushed off our feet!

Have you noticed that this has been a very technical festive season here on The Horse's Mouth - in fact here we are 5 days into the new year and it's been "CSS this" and "PHP that". And there's ...

Open Source Courses and Business Hotel - products and prices for 2007

Welcome to an exciting range of scheduled public courses for 2007, all of which will be run at our Well House Manor hotel and training centre. Our schedule includes old favourites such as Perl and ...

Well House Manor and Beechfield House, Hotels, Melksham

"We've gone from a flood to a famine of good accommodation in Melksham" - so we've been saying for the last year or two ... to the extent that we opened Well House Manor as our training centre and ...

You should think you're first in a hotel room

"We want our rooms to appear to be so clean, fresh and new that each guest feels he's the first to use them". A laudable target, but realistically one that's not going to be achievable for every ...

Wellhouse Manor, Hotel, Melksham

One word or two? Is it "Well House Manor", or "Wellhouse Manor". Well - really, it's three separate words but folks do write it either way. We've already got a "Wellhouse Consultants" page on our ...

George Hotel and Well House Manor, Melksham

The George Hotel, Melksham, stood on the corner or Lowborne and Bath Road - prime real estate in the town centre; alas, it was demolished around 60 years ago to make way for a modern (then) parade of ...

Swipe cards for hotel rooms - Security issues

We're using swipe cards for room access at Well House Manor - it allows us to give our guests a single key that gives them access to their room, the front door, and the conference rooms if ...

Hotel door furniture

What a difference the word 'hotel' makes! Just some of the fixtures and fittings associated with our bedroom doors - all of which are, of course, to the latest fire standards. Add spy holes, ...

Staying at your own hotel

There's nothing like trying out the services of a business to learn about how that business works, and how it looks after its customers. And it's especially important for the owners of a business and ...