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Drive time

As I drove from Melksham to Leek this morning, I was catching up on thoughts and ideas and news - one ear to the radio, two eyes on the road, and a mind flitting from C programming - next week's course - to the case I'll be composing for "The Melksham Train" for Tom Harris, the new Transport Minister, and to the hotel that we open on Sunday.

Do you consider driving to be a waste of time? Actually, I don't; I consider it to be valuable thought time. The tragedy of it is that so many of the thoughts get lost and forgotten as I've never found it practical to record them. Mind - a piece of paper that can be used in a layby is always to hand. Sometimes to record my own thoughts and sometimes to note what's triggered by a radio broadcast. Travel-by-train and travel-by-bus time is SO much more useful ... there isn't such a problem with note taking!

On the radio this morning, the editor of the Good Hotel Guide (who's name I forgot by the time a layby came up) and Michael Winner, who's name I did remember, were talking about rip-off England and how hoteliers were profiteering on certain services. "Wifi and Weddings".

The "Wifi" ripoff involves charging up to 5 pounds an hour / 20 pounds a day for wireless internet access, when it only costs the hotel a tiny, tiny fraction of that. The "Wedding" ripoff is letting most of the hotel, including the restaurant and all the day facilities, to a big group ... and then letting your few remaining rooms, at their usually full price, to other guests who are then unable to enjoy your fine restaurant.

Michael and Adam Rafael (ah - I've remembered) were slagging off hotel keepers as being profiteering and not caring about their customers, on the basis that customers are transient and there will be plenty more. I have to say I feel rather smug and share their moral high ground; we open Well House Manor this coming weekend, and already have free, limitless Wifi provided. And a decision, taken long ago, that if any conference or party books over half of the facilities and hotel, the remaining rooms won't be let at that time.
(written 2006-10-02)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G600 - Well House Consultants - Well House Manor
  [4101] POETS day at Well House Manor - (2013-05-24)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3814] Returning guests - a sign of a good product. Cream teas and hotel rooms. - (2012-07-22)
  [3800] Fancy a weekend away? Try Well House Manor in Melksham, Wiltshire - (2012-07-09)
  [3702] Digital Champions think that Well House Manor is a champion venue! - (2012-04-20)
  [3549] Well House Manor - perhaps the best hotel rooms in Melksham - (2011-12-10)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [2962] Well House Manor - the history of the hotel - (2010-09-20)
  [2565] Bright day, snowy day - (2010-01-06)
  [1706] The Story of Well House Manor - (2008-07-12)
  [1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
  [1388] Well House Manor - a year on - (2007-10-12)
  [1332] Melksham Hotel - Five Star Kitchen! - (2007-09-04)
  [1211] A lot has happened in a year - (2007-05-31)
  [1072] Well House Manor in the Snow - (2007-02-09)
  [1059] Three sets of twins - (2007-01-31)
  [963] George Hotel and Well House Manor, Melksham - (2006-12-04)
  [933] Course Joining package - updated - (2006-11-20)
  [902] Brand new hotel and training centre, Melksham - (2006-10-22)
  [891] Well House Manor Hotel, Melksham, Wiltshire - (2006-10-10)
  [667] Well House Manor goes ahead - (2006-04-03)
  [643] If it's Sunday, it must be Bedwyn - (2006-03-12)
  [617] Easy, Free, Reliable internet access - (2006-02-22)
  [615] Looking for leading not bleeding edge - (2006-02-21)
  [598] Should we cruise around the world? - (2006-02-09)
  [594] Twice is a co-incidence and three times is a pattern - (2006-02-07)
  [582] DWIM and AWWO - (2006-01-30)
  [575] Eating for the single business traveller - (2006-01-24)
  [571] Well House Manor - (2006-01-21)
  [558] Converting between acres and hectares - (2006-01-08)
  [555] Hotel novelties - (2006-01-05)
  [550] 2006 - Making business a pleasure - (2006-01-01)
  [525] Vision AND venture - (2005-12-12)

M400 - Well House Manor - The Hospitality Business
  [4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
  [4051] On reading a new hotel review - (2013-03-24)
  [4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
  [3988] Three cheers for the staff at Well House Manor - (2013-01-24)
  [3909] Every Customer Counts - (2012-11-01)
  [3838] Guest review - Well House Manor, Melksham - (2012-08-14)
  [3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18)
  [3309] Tipping Policy - Well House Manor - (2011-05-29)
  [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
  [3147] Hotel star ratings - towards a better system of review - (2011-01-25)
  [2936] The service that customers should receive - (2010-08-27)
  [2879] Night Porter and reception - 24 hours a day? - (2010-07-20)
  [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15)
  [2593] Food and drink launch - (2010-01-21)
  [2303] Turning potential customers away - (2009-07-24)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1877] Guests doing a bunk? - (2008-11-09)
  [1792] All the pieces fall into place - hotel and courses - (2008-09-10)
  [1622] An extra step - victory from defeat - (2008-04-25)
  [1548] Hotelympia - show report - the lighter side - (2008-02-21)
  [1445] Looking after you Christmas Customer Crowds - (2007-11-26)
  [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
  [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1248] How NOT to oversell a hotel - (2007-06-27)
  [1180] Conjugation - (2007-05-08)
  [1161] A contrast in room rates and facilities - (2007-04-25)
  [1122] Hotel - online feedback forms compared - (2007-03-30)
  [1108] Express service - (2007-03-14)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1048] Getting rid of people - hotel techniques - (2007-01-21)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1002] Meet the neighbours - (2006-12-20)
  [988] You should think you're first in a hotel room - (2006-12-15)
  [922] Staying at your own hotel - (2006-11-12)
  [774] Bed and Breakfast, or Hotel? - (2006-06-22)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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