Have you ever tried reading a serial number sticker and wondered whether it's an S or a 5, a 0 or an O, a 1 or an I, a B or an 8? So have I! Most recently just an hour or two back when I was calling in to report our BenQ projector faulty (again!) and we went through the usual part number, serial number, phone number, postcode game and tried to find part and serial numbers their system would take. Actually, I think the letter identification business is a daily grind to them. "The text is very small - hard for me to read" I said. "Yes, we know" came a resigned, friendly voice.
In the end, my contact suggested that I email him a picture of the label. Now ... being an oldie who's used to film cameras, fuzzy focus at less that 3 feet, macro lenses and all the rest, I doubted whether I would be able to get him a readable image. But - my goodness - hasn't digital photography come forward?
(written 2006-07-31, updated 2006-08-01)
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