Have you noticed how I usually post "The Horse's Mouth" in the morning, whereas the most natural time of day for a diary - surely is the evening, logging an event or events of the day?

I rise early and that gives me an excellent few hours of fresh, concentration time to go through a whole series of jobs, sequentially, that need to be done. A chance to knock off ducks one by one, and to give deep thought to issues that need such without a series of interruptions.

From 8 O'Clock or so on a course morning, we're then into our busiest period - but still sequential - where we check that the fridge is full stocked, the loos cleaned, computers ready, coffee machine primed with fresh milk .... ready for ...

Come 9 O'clock (or come course delegates) and the sequential mode switches totally to a parallel processing system which I've learnt to handle, but it sure ain't anything like as productive. I don't expect of plan to get ANY substantive quotations, technical answers or the like done during the day - that's why you'll often get an "I'll answer overnight" acknowledgement of emails, or a promise to send detailed information by the start of the next working day if you phone.

Ten to Nine as I write. The lull before the storm of customers. I'm looking forward to that welcome storm, having checked off at least a few of my things on my "mustdo" list in the past 4 hours.
(written 2006-03-20, updated 2006-06-05)

 G502 - Well House Consultants - Business Practice
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)
  [27] Sales technique - (2004-08-25)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [77] Telephone systems - (2004-10-07)
  [88] Getting the right level of trainer - (2004-10-14)
  [95] Five red flags - (2004-10-21)
  [108] A typical morning - (2004-11-03)
  [121] Fair and Simple - (2004-11-17)
  [125] Staff theft - (2004-11-21)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [137] Certification schemes - (2004-12-02)
  [157] Automatic service upgrades - (2004-12-19)
  [180] Skunk works - (2005-01-17)
  [188] Pink elephant and appreciation - (2005-01-24)
  [200] Tips for the top - (2005-02-03)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [217] Use of time - (2005-02-16)
  [226] Growing our systems - (2005-02-24)
  [297] A reminder that the customer is King - (2005-05-01)
  [321] Sales - the alternative close - (2005-05-23)
  [399] simplicity hides real size - (2005-07-31)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [467] Tell them three times - (2005-10-17)
  [487] On line course booking - credit card protection - (2005-11-06)
  [491] Being atypical is typical - (2005-11-10)
  [536] Cancellations and penalties - (2005-12-21)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [808] Sales call - (2006-07-19)
  [849] Staff Meeting - (2006-08-30)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [883] Age discrimination law - (2006-10-01)
  [906] A commitment we won't be making - (2006-10-27)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1453] What makes our courses special? - (2007-12-02)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [2044] Please Trouble me - (2009-02-16)
  [2122] Commission Creep - (2009-04-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2788] Cost of Sales - (2010-06-01)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2936] The service that customers should receive - (2010-08-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3665] Will will smile? - (2012-03-22)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [4293] Certification - (2014-09-15)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)

G500 - Well House Consultants - Running a training company
  [171] Skills and techniques of being a successful trainer - (2005-01-06)
  [251] WIBNIF - (2005-03-19)
  [385] Feast or famine - (2005-07-21)
  [402] Netless - (2005-08-05)
  [470] I wanna be a Python trainer - (2005-10-20)
  [545] Is training seasonal? - (2005-12-28)
  [627] JIT or JAU - (2006-02-27)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [838] Talking about other training companies. - (2006-08-19)
  [926] Training rooms to learn Open Source programming - (2006-11-15)
  [978] Wellhouse Manor, Hotel, Melksham - (2006-12-10)
  [1022] No courses. No hotel guests. Rushed off our feet! - (2007-01-05)
  [1040] What the customer is looking for - effective training - (2007-01-17)
  [1369] One business, four different angles! - (2007-09-28)
  [1393] First Alternative / what has happened there? - (2007-10-16)
  [1433] Linux, PHP, Tcl, Ruby, C, C++ - last minute training course availability - (2007-11-16)
  [1884] Recession? Depression? - (2008-11-14)
  [1963] Best source to learn Java (or Perl or PHP or Python) - (2008-12-28)
  [2003] Discount Training Courses - PHP, Perl, Python - (2009-01-21)
  [2021] Short health and safety course - (2009-02-02)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2074] Weekday or Weekend PHP, Python and Perl classes? - (2009-03-10)
  [2084] Books and distance learning from Well House Consultants? - (2009-03-15)
  [2144] Looking for a career change - Physician to Web Site Designer - (2009-04-28)
  [2838] Respecting our customers anonimity - (2010-06-29)
  [2924] Job applicants - wondering why they apply - (2010-08-16)
  [2940] Training course locations - Melksham, UK; Buxton, UK; Lake Constance, Germany; Venice Italy, the USA and India - (2010-08-30)
  [3361] Blowing our own trumpet - MySQL resources - (2011-07-18)
  [3610] Training to do a job, or training to pass an exam? - (2012-02-13)
  [3684] Once upon a Maundy Thursday - (2012-04-05)
  [3824] Planned for a quiet period during the Olympics - but it is far from that! - (2012-08-02)
  [4004] Annual Accounts - a big job for a small business - (2013-02-15)
  [4135] Introducing your product to Well House Consultants - single, personally tuned email please - (2013-07-08)

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