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Looking for leading not bleeding edge

When I use a swimming pool, I'm always very conscious of the safety equipment and lifeguards, and also of the other pool users and what they're doing. I have an especial eye for the quiet ones and any places out of common / easy view. Am I odd in this approach when I'm just out for a bit of exercise and a quick swim? No - I was trained as a lifeguard many years ago and the training has stuck.

Attitude to what's around varies person by person - some is nature and some nurture, and the nurture varies over time. I write this seated in a hotel room, where a year ago I would only have been semi-aware of many of the facilities - choosing to ignore hairdryers, trouser presses and hotel stationery and only noting the phone as a useful plug-in for my laptop, perhaps, and the spare pile of towels and something that - well - some people use a lot of towels, so I suppose they're right to provide them.

With the Well House Manor project so well under way, I'm now being more observant; a look at each and every aspect of the room and a thought of "do we / should we" - either emulate, note as interesting but not for us, or actively avoid.

One of the things that especially interested us about the Bentley Kempinski hotel in London was / is its use of a modern, electronic phone / lighting / heating / access control unit in each room. It seems very attractive from a guest viewpoint to be able to control everything from the one unit, and from a hotel operator's viewpoint to know when a light bulb is out without having to do a daily check when a room is let.

Alas, the system doesn't *quite* match up to our user expectations. The screen is dim and requires us to select an icon to brighten it up - difficult on the bright afternoon we arrived. The unit does provide a clock, but you can't see that in the night without switching the thing on. Icons leave you guessing as to exactly what they mean and whilst you CAN get to the thermostat menu, you're quite likely to go past the current time in Tokyo and the outside temperature and the hotel's listing of their restaurants on the way. And the stunning give-away? Beside the unit, which includes a telephone, is another telephone ...

We're looking to use leading edge technology. But we must not make in bleeding edge where something is so new and way-out that we come acropper with it. Even without my carrying on to review the installation and other issues, the Inncom system as used here is ruled out simply on guest experience grounds.

(written 2006-02-21, updated 2006-06-09)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G600 - Well House Consultants - Well House Manor
  [4715] Well House Manor - Still five out of five! - (2016-10-30)
  [4101] POETS day at Well House Manor - (2013-05-24)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3814] Returning guests - a sign of a good product. Cream teas and hotel rooms. - (2012-07-22)
  [3800] Fancy a weekend away? Try Well House Manor in Melksham, Wiltshire - (2012-07-09)
  [3702] Digital Champions think that Well House Manor is a champion venue! - (2012-04-20)
  [3549] Well House Manor - perhaps the best hotel rooms in Melksham - (2011-12-10)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [2962] Well House Manor - the history of the hotel - (2010-09-20)
  [2565] Bright day, snowy day - (2010-01-06)
  [1706] The Story of Well House Manor - (2008-07-12)
  [1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
  [1388] Well House Manor - a year on - (2007-10-12)
  [1332] Melksham Hotel - Five Star Kitchen! - (2007-09-04)
  [1211] A lot has happened in a year - (2007-05-31)
  [1072] Well House Manor in the Snow - (2007-02-09)
  [1059] Three sets of twins - (2007-01-31)
  [963] George Hotel and Well House Manor, Melksham - (2006-12-04)
  [933] Course Joining package - updated - (2006-11-20)
  [902] Brand new hotel and training centre, Melksham - (2006-10-22)
  [891] Well House Manor Hotel, Melksham, Wiltshire - (2006-10-10)
  [884] Drive time - (2006-10-02)
  [667] Well House Manor goes ahead - (2006-04-03)
  [643] If it's Sunday, it must be Bedwyn - (2006-03-12)
  [617] Easy, Free, Reliable internet access - (2006-02-22)
  [598] Should we cruise around the world? - (2006-02-09)
  [594] Twice is a co-incidence and three times is a pattern - (2006-02-07)
  [582] DWIM and AWWO - (2006-01-30)
  [575] Eating for the single business traveller - (2006-01-24)
  [571] Well House Manor - (2006-01-21)
  [558] Converting between acres and hectares - (2006-01-08)
  [555] Hotel novelties - (2006-01-05)
  [550] 2006 - Making business a pleasure - (2006-01-01)
  [525] Vision AND venture - (2005-12-12)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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