For 2023 - we are now fully retired from IT training.
We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.
Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!
I am also active in many other area and still look after a lot of web sites - you can find an index ((here))
Updated staff systems helps us look after our customers better
Every day at Well House Manor is different, and indeed during the day things can change around. Our "master plan" is on Lisa's database at HQ (not even at the hotel - such is distributed processing), and much of the feedback has been through our web application - our staff "happens" page as we call it, with details populated by upload from HQ. As customer bookings are entered via that happens page, we stay in sync / resynchronise as a matter of course, and the system stands us in good stead. We can handle bookings from just about anywhere, check on availability, etc.
However, printing out invoices and check in cards remotely has proven to be a bit awkward at times - you may be able to do a remote print, but you can't remotely fill up the paper or change the ink cartridge.
And so - Lisa has been writing a new iPad interface to our systems, accessible remotely from a FileMaker database, and presenting the daily information from a top menu - for customers, there's information about restartuants and transport, WiFi access codes and so forth. And then when staff log in ...
So much information in so little space. Colour changes indicate which rooms need to be fully services as one guest leaves and another arrives. Markings such as "DNM" alert staff to the fact that this customer should not be switched to another room. Where a room may be twin or double, that's indicated ... and you'll even see a little doggie icon to tell us who's bringing Rover with them.
We're moving to allowing electronic sign-in too, and a system in which we can enter further information onto guest's bills even at checkout - the number of times that "X" books for "Y" and "Y" only says he wants a change to the paperwork to reflect that he's paying when he comes to check out ... this new system will rally streamline such changes. (written 2014-04-11)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articlesM107 - Well House Manor Newsreel 
A New Advert for Well House Manor - (2009-03-11) 
A Winter Weekend Special at Well House Manor - (2009-09-26) 
Customer Review - Hotel Room, Melksham - (2010-10-03) 
Well House Manor - the next six years - (2010-10-24) 
Where do businessmen stay in Melksham? - (2011-08-25) 
Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++ - (2011-11-01) 
Melksham, Luxury Hotel Rooms, Christmas. - (2011-12-02) 
Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19) 
Keeping our hotel looking like new, by using our gained experience - (2012-03-09) 
Well House Manor at Dawn ... and later in the day - (2012-07-28) 
Melksham Community Apple Pressing Day - (2012-08-05) 
Pimms and Croquet in Edwardian Melksham - 8th September 2012 - Food Festival Event - (2012-08-05) 
Geekmas 2012 - celebrating open source languages such as Perl, PHP and Python - (2012-08-11) 
The apple crop of 2012 - (2012-09-15) 
Apple Pressing Day 2012 - (2012-10-07) 
National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27) 
Well House Manor, Melksham - on national TV next week - (2012-12-30) 
Hotel bedroom - even larger TV! - (2013-01-04) 
POETS day at Well House Manor - (2013-05-24) 
International Melksham - industry, and beautiful countryside - (2013-06-15) 
Reaching a hotel standard where 99% of guests would return - and maintaining that standard - (2013-10-01) 
A brilliant finish to 2014 training and business guests, and a look to 2015 - (2014-12-20) 
Saturday morning at Well House Manor - (2015-10-17)
Some other Articles
Facebook marketing - who are we reaching?A lovely meal in Swindon - just a short walk from the stationWeekend breaks by train to Melksham, WiltshireChippenham - Melksham - Trowbridge, public transport over Easter (2014)Updated staff systems helps us look after our customers betterUpdated delegate computers - nine of the bestWhy we teach LuaUpgrading our training systems to all the current stable versionsKeeping you Tkinter display up to date while monitoringOver a pound a kilometre - my bus in Weston-super-mare
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This is a page archived from The Horse's Mouth at
the diary and writings of Graham Ellis.
Every attempt was made to provide current information at the time the
page was written, but things do move forward in our business - new software
releases, price changes, new techniques. Please check back via
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