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Updated staff systems helps us look after our customers better
Every day at Well House Manor is different, and indeed during the day things can change around. Our "master plan" is on Lisa's database at HQ (not even at the hotel - such is distributed processing), and much of the feedback has been through our web application - our staff "happens" page as we call it, with details populated by upload from HQ. As customer bookings are entered via that happens page, we stay in sync / resynchronise as a matter of course, and the system stands us in good stead. We can handle bookings from just about anywhere, check on availability, etc.
However, printing out invoices and check in cards remotely has proven to be a bit awkward at times - you may be able to do a remote print, but you can't remotely fill up the paper or change the ink cartridge.
And so - Lisa has been writing a new iPad interface to our systems, accessible remotely from a FileMaker database, and presenting the daily information from a top menu - for customers, there's information about restartuants and transport, WiFi access codes and so forth. And then when staff log in ...
So much information in so little space. Colour changes indicate which rooms need to be fully services as one guest leaves and another arrives. Markings such as "DNM" alert staff to the fact that this customer should not be switched to another room. Where a room may be twin or double, that's indicated ... and you'll even see a little doggie icon to tell us who's bringing Rover with them.
We're moving to allowing electronic sign-in too, and a system in which we can enter further information onto guest's bills even at checkout - the number of times that "X" books for "Y" and "Y" only says he wants a change to the paperwork to reflect that he's paying when he comes to check out ... this new system will rally streamline such changes. (written 2014-04-11)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articlesM107 - Well House Manor Newsreel 
Saturday morning at Well House Manor - (2015-10-17) 
A brilliant finish to 2014 training and business guests, and a look to 2015 - (2014-12-20) 
Reaching a hotel standard where 99% of guests would return - and maintaining that standard - (2013-10-01) 
International Melksham - industry, and beautiful countryside - (2013-06-15) 
POETS day at Well House Manor - (2013-05-24) 
Hotel bedroom - even larger TV! - (2013-01-04) 
Well House Manor, Melksham - on national TV next week - (2012-12-30) 
National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27) 
Apple Pressing Day 2012 - (2012-10-07) 
The apple crop of 2012 - (2012-09-15) 
Geekmas 2012 - celebrating open source languages such as Perl, PHP and Python - (2012-08-11) 
Pimms and Croquet in Edwardian Melksham - 8th September 2012 - Food Festival Event - (2012-08-05) 
Melksham Community Apple Pressing Day - (2012-08-05) 
Well House Manor at Dawn ... and later in the day - (2012-07-28) 
Keeping our hotel looking like new, by using our gained experience - (2012-03-09) 
Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19) 
Melksham, Luxury Hotel Rooms, Christmas. - (2011-12-02) 
Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++ - (2011-11-01) 
Where do businessmen stay in Melksham? - (2011-08-25) 
Well House Manor - the next six years - (2010-10-24) 
Customer Review - Hotel Room, Melksham - (2010-10-03) 
A Winter Weekend Special at Well House Manor - (2009-09-26) 
A New Advert for Well House Manor - (2009-03-11)
Some other Articles
Facebook marketing - who are we reaching?A lovely meal in Swindon - just a short walk from the stationWeekend breaks by train to Melksham, WiltshireChippenham - Melksham - Trowbridge, public transport over Easter (2014)Updated staff systems helps us look after our customers betterUpdated delegate computers - nine of the bestWhy we teach LuaUpgrading our training systems to all the current stable versionsKeeping you Tkinter display up to date while monitoringOver a pound a kilometre - my bus in Weston-super-mare
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This is a page archived from The Horse's Mouth at
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