New guest ... becoming returning guest

"I'll be back in about a month - see you then" - and a cheerful wave from a departing guest. That's lovely - customers voting for us with their feet, and not unusual.
Mr "X", shall we call him, had booked late yesterday - so late, in fact, that his booking was long after most offices had closed. And his 8 p.m. arrival forecast was replaced by a forecast of midnight in a follow up call. Which meant a rapid rescheduling of our plans to ensure that someone was on hand to give him a warm welcome; clearly, he was having a day that was unplanned-long, and he would want a smile, a swift passage through reception, and one of our team to help with any quick needs.
His arrival was, indeed, a few minutes after midnight. For many hotel, that's an issue ... for us, we've always got IT work to do and any hour of the day or night is as good as any other. I checked him in, and stayed around for half an hour thereafter, largely because I was finishing up filtering some images. This is one of the capabilities we have which makes us especially suited to busy business visitors, late arrivals, early departures.
I look forward to seeing Mr X again towards the end of March; most visitors who come for a first time and have to visit the area again return to us, and that's great. We've got full nights during each of the upcoming weeks ... though plenty of availability at weekends at this time of you. Love to see you if you're looking to stay in Melksham ;-)
(written 2013-02-15)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M101 - Well House Manor - Business Accommodation in Melksham [717] A customer service company - (2006-05-11)
[721] Residential - (2006-05-15)
[731] Hotel Technology Requirements - (2006-05-24)
[844] Hotel, Melksham, Wiltshire - (2006-08-24)
[857] Strikingly busy - (2006-09-06)
[873] Hotel Exchange Rates - (2006-09-21)
[889] Opening approaches! - (2006-10-08)
[902] Brand new hotel and training centre, Melksham - (2006-10-22)
[926] Training rooms to learn Open Source programming - (2006-11-15)
[963] George Hotel and Well House Manor, Melksham - (2006-12-04)
[1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
[1059] Three sets of twins - (2007-01-31)
[1079] Wilts and Berks - two conference / training rooms in Melksham - (2007-02-14)
[1089] Playing old games - (2007-02-22)
[1164] Grand Central Station - (2007-04-27)
[1318] Well House Manor - feature comparison against the old place! - (2007-08-24)
[1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
[1676] A warm welcome for visitors from the USA - (2008-06-14)
[1701] Training Course and Business Conference Technology - (2008-07-07)
[1748] Hotel room prices - Melksham, Wiltshire - (2008-08-11)
[1808] We love children ... but our hotel is not going to be their scene - (2008-09-24)
[1824] Which is your best hotel room? - (2008-10-07)
[1907] Melksham Hotel Rates - (2008-11-25)
[1929] 2009 - Hotel, Meeting, Training Course prices - (2008-12-07)
[2024] Carry on Training - in spite of the weather - (2009-02-03)
[2558] Happy new decade - and course and hotel prices for 2010 - (2010-01-01)
[2581] Snow scenes - and how snow effected our business - (2010-01-16)
[2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
[2925] Well House - the pictures - (2010-08-16)
[2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
[3107] Hotel and Training Course prices - the effect of the VAT rise on 4th January 2011 - (2010-12-26)
[3405] Where do businessmen stay in Melksham? - (2011-08-25)
[3969] Four in a Bed comes to Melksham tonight - (2013-01-09)
[4137] Early morning - welcoming business and leisure guests to Melksham - (2013-07-10)
[4570] A warm welcome awaits you at Well House Manor, Melksham - (2015-11-02)
[4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
[4614] PC Plod - alive and scaremongering in Wiltshire? - (2016-01-04)
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