Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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Easy pricing, quick and easy checkout

In the morning when I'm staying away at a hotel, I can be impatient. I don't like it to take 20 to 25 minutes from coming to the breakfast room to actually getting my breakfast delivered, I don't like standing in a queue at the desk to pay when I leave, and I don't like being quizzed on the phone and minibar use, and I don't like having to go through and check a load of extras over and above the room rate. I'm being a bit negative, aren't I? I like to be able to get an early breakfast, I like plentiful supplies of food and not having to keep asking for more coffee / toast / butter and (paradoxically) I like to be able to be able to take a few minutes to read the paper and look around while eating without being rushed.

I'm not alone ... many of our visitors at Well House Manor like it like this (they vote by returning time and time again!) and the visitors leave with a positive feeling that the bill they've paid was straightforward and exactly what they expected.

Here's the way it works.

Well House ManorAlternative Scheme
Room with breakfast Room
Breakfast
Newspaper
Internet Access
Bar bill
minibar bill
Telephone bill
Extra dog charge
Teas and coffees taken in the lounge


Our straight forward scheme doesn't stop us offering extended checkout time (no extra fee), help with onwards travel plans with our compliments, help with baggage, and a warm welcome to local friends and business colleagues of people who are staying too. The alternative would be to have a marginally lower room rate to attract visitors, then rack up lots of extra charges. Short term, perhaps more bookings. Short term, perhaps more income. Longer term, fewer returning customers and much more work to be done to keep the rooms filled. We're mid-January, low season for others, but we've already got some full nights during the next weeks.

As a reviewer put it "Even though this hotel is used for business purposes a lot of the time, I would highly recommend it to anyone to stay there for whatever occasion."
(written 2013-01-15, updated 2013-01-19)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M102 - Well House Manor - booking system
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4153] Rooms available tonight - how to code an algorithm from first principles - (2013-08-19)
  [4144] Getting the best hotel rates - customer and hotelier viewpoints - (2013-07-27)
  [4138] Should a hotel accept guests who book for just one night? - (2013-07-11)
  [4122] Well House - booking through agents - (2013-06-23)
  [3932] River nearly bursting its banks in Melksham - (2012-11-23)
  [3825] Well House Manor - direct hotel bookings help us improve the customer experience - (2012-08-04)
  [3281] Does Well House Manor Hotel in Melksham offer lots of discounts? - (2011-05-07)
  [2705] Hotel booking in Melksham made easy! - (2010-04-03)
  [2436] Melksham Hotel Rooms - pictures - (2009-10-04)
  [2403] Hotel Booking Scam / Cost of calls to 070 numbers - (2009-09-12)
  [2377] Wiltshire / Melksham Weddings - guest accommodation - (2009-08-26)
  [1907] Melksham Hotel Rates - (2008-11-25)
  [1815] Hotel Guest Surveys - (2008-09-28)
  [1554] Online hotel reservations - Melksham, Wiltshire (near Bath) - (2008-02-24)
  [1311] What do people look for on a hotel web site? - (2007-08-20)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [864] Add to shopping cart - NO VACANCIES sign - (2006-09-13)

M150 - For users of Well House Manor.
  [4613] Our best hotel customers help us ... to help them ... be our best customers. - (2016-01-04)
  [4567] Japanese and Malaysian food in Melksham - (2015-11-01)
  [4379] Well House Consultants / Well House Manor - Prices for 2015 - (2015-01-01)
  [3552] Melksham Training Centre and Hotel internet speed - how does it compare? - (2011-12-14)
  [3544] Looking for hotel rooms in Melksham over Christmas? We still have some availability - (2011-12-08)
  [2962] Well House Manor - the history of the hotel - (2010-09-20)
  [2660] One number for Well House - 01225 708225 - (2010-03-04)
  [2590] A healthy, local breakfast in Melksham - (2010-01-19)
  [2307] Breakfast in Mexico - (2009-07-27)
  [2253] Walks in and around Melksham, Wiltshire - (2009-06-21)
  [1290] Badges, Breakfasts and Trigger - (2007-08-04)
  [582] DWIM and AWWO - (2006-01-30)


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A variety of continental breakfasts
Easy pricing, quick and easy checkout
Being an amateur hotel inspector helps me run a professional hotel
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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