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Being an amateur hotel inspector helps me run a professional hotel

In September of last year, Lisa and I slept in 9 different beds in 2 weeks - in 8 different hotels and other accommodations (we visited one twice, and had different rooms). Prices, facilities and quality varied greatly - four were highly enough regarded by their owners to be put up for the "Four in a Bed" TV series which we were taking part in; the others were "staging hotels" where we stayed between visits, and a hotel that we had stayed at the night before the recording started to meet up with Lisa's brother, who was briefly visiting the UK.

Now - I stay at a lot of places each year - some chains, and many independents, and what's shocking at times is the lack of customer service, facilities, and cleaning that many hotels feel they can get away with. I can understand what many travellers find a chain that they find acceptable and stick with it, even if it's typically higher in price and just mediocre in quality.

Here are six older blogs that show you what I think and what I look out for ...

Twenty questions for our team to ask themselves [link]
A contrast in room rates and facilities [link]
Review of a cheap guest house [link]
Feeding the Grockles - paring the budget too fine? [link]
Lindors Hotel, St Briavels [link]
Having staff sit on the toilet [link]

... and here are 8 pictures I took - eight different hotels - to give you an idea (and leave with with a memory) of each. I'm not going to label them here, for my point is the wide range of qualities from superb to dreadful that the independent sector provides.

Lisa between takes at Applewood Glamping





Staging hotel in Crieff on our way to FIAB filming

















If you particularly want to know which is which, email me!
(written 2013-01-14, updated 2013-01-19)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it
  [4443] Seventh stay away this year - and it's still only February! - (2015-02-25)
  [4373] A long and disappointing evening - (2014-12-30)
  [4348] Taking my life in my hands in Swansea - (2014-12-11)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
  [4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
  [4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
  [4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
  [4093] More things to make sure that we do NOT do ... - (2013-05-18)
  [4091] A reminder of why we opened Well House Manor for our customers - (2013-05-17)
  [4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
  [4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
  [3794] Should hotel staff sit on the toilet in the customer bedrooms? - (2012-07-02)
  [3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
  [3754] Eyes Wide Open - (2012-06-06)
  [3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3054] Longhope Hotel - (2010-11-16)
  [2911] Feeding the Grockles - (2010-08-09)
  [2885] Twenty Questions - (2010-07-24)
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2441] Not your cup of tea? - (2009-10-08)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2311] Floor to ceiling - (2009-07-30)
  [2308] A new place in pictures - (2009-07-28)
  [2127] Call in the professionals! - (2009-04-12)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1915] Quietly putting prices up - (2008-12-02)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1458] The wrong way to put up prices - (2007-12-05)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1413] The little gestures that can really count - (2007-10-27)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1301] Plastic or China - (2007-08-12)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [736] New Tape Librarian - (2006-05-28)
  [714] Room for Octopuses - (2006-05-08)
  [699] Extremes costs of getting on line - (2006-04-25)
  [693] The on line booking experience - (2006-04-21)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [514] Crazy Day-sies - (2005-12-02)
  [17] Differing tastes - (2004-08-17)

M444 - Well House Manor - Four in a Bed
  [4474] Effect on external factors on traffic to our web sites - an update - (2015-04-26)
  [4468] Four in a Bed - most popular answers - (2015-03-31)
  [4241] Four in a Bed - the story continues - (2014-01-27)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4204] With the Shpigs and Donkeys - (2013-11-10)
  [4156] A further chance to see Melksham on TV - (2013-08-22)
  [4147] A hidden hotel gem in Melksham - (2013-07-31)
  [4138] Should a hotel accept guests who book for just one night? - (2013-07-11)
  [4112] Really good friends - four in a bed! - (2013-06-09)
  [3984] 20 minutes in to our 15 minutes of fame - (2013-01-20)
  [3977] A variety of continental breakfasts - (2013-01-16)
  [3973] Well House Manor on Four in a Bed - the ongoing story - (2013-01-12)
  [3972] Four in a Bed - comment on results - (2013-01-11)
  [3971] The Experience - (2013-01-11)
  [3968] Expecting nothing, but prepared for anything - (2013-01-05)
  [3965] Well House Manor, Melksham - on national TV next week - (2012-12-30)
  [3962] Melksham welcomes visitors - new blue plaque trail and more - (2012-12-27)
  [3948] Quiet little town? Advanced Technology Centre? - (2012-12-08)
  [3933] Behind Melksham Spa - Mood Mist over wet fields. - (2012-11-23)
  [3924] The bedrooms at Well House Manor - (2012-11-16)
  [3864] Guest Guide for Well House Manor and Melksham - (2012-09-18)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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