Hotel and training centre, Melksham, Wiltshire

This is page http://www.wellho.net/mouth/3909_Eve ... ounts.html

Our email: info@wellho.net • Phone: 01225 708225

 
Python and Tcl - public course schedule [here]
Private courses on your site - see [here]
Please ask about maintenance training for Perl, PHP, Lua, etc
 
Every Customer Counts

A single room, booked for a single night last night, by someone who found us online and of whom we've not heard before, working for a company that's new to us.

What's the value of us serving that customer well? Multiple choice question:
  (a) About £30.00
  (b) £85.00
  (c) £510.00
  (d) more than £1000.00

The obvious and short-sighted answers are (a) (which is the sort of income after the cost of providing the room) and (b) which is the cost of the room. But I'm going with (c), based on an educated guess that we'll see this customer back again every couple of months - answer (c) is the cost of 6 individual single nights spread through a year. But it may be that answer (d) is the correct one - for colleagues tell colleagues, and in any case I've only looked 12 months ahead and made no allowance for 2014.

I'm proud of our team at Well House Manor - every customer is special to all of us. On a regular Thursday morning, we would have run like clockwork but staff holidays today meant alternative arrangements, and indeed we had a glitch in those alternative arrangements. But I'm proud of our systems too - it's all done online, it's all done behind the scenes ... and it means that when Mr X appears for breakfast at 07:00 sharp, it's ready for him, and one of our team's there with a sincere "thank you for being our customer" smile. We love our jobs. We love our customers. That's worth a thousand pounds.
(written 2012-11-01, updated 2012-11-03)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M400 - Well House Manor - The Hospitality Business
  [4613] Our best hotel customers help us ... to help them ... be our best customers. - (2016-01-04)
  [4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
  [4543] Saturday morning at Well House Manor - (2015-10-17)
  [4521] Should we get an AA or Visit Wiltshire hotel assessment? - (2015-10-09)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
  [4051] On reading a new hotel review - (2013-03-24)
  [4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
  [3988] Three cheers for the staff at Well House Manor - (2013-01-24)
  [3838] Guest review - Well House Manor, Melksham - (2012-08-14)
  [3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18)
  [3309] Tipping Policy - Well House Manor - (2011-05-29)
  [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
  [3147] Hotel star ratings - towards a better system of review - (2011-01-25)
  [2936] The service that customers should receive - (2010-08-27)
  [2879] Night Porter and reception - 24 hours a day? - (2010-07-20)
  [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15)
  [2593] Food and drink launch - (2010-01-21)
  [2303] Turning potential customers away - (2009-07-24)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1877] Guests doing a bunk? - (2008-11-09)
  [1792] All the pieces fall into place - hotel and courses - (2008-09-10)
  [1622] An extra step - victory from defeat - (2008-04-25)
  [1548] Hotelympia - show report - the lighter side - (2008-02-21)
  [1445] Looking after you Christmas Customer Crowds - (2007-11-26)
  [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
  [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1248] How NOT to oversell a hotel - (2007-06-27)
  [1180] Conjugation - (2007-05-08)
  [1161] A contrast in room rates and facilities - (2007-04-25)
  [1122] Hotel - online feedback forms compared - (2007-03-30)
  [1108] Express service - (2007-03-14)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1048] Getting rid of people - hotel techniques - (2007-01-21)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1002] Meet the neighbours - (2006-12-20)
  [988] You should think you're first in a hotel room - (2006-12-15)
  [922] Staying at your own hotel - (2006-11-12)
  [884] Drive time - (2006-10-02)
  [774] Bed and Breakfast, or Hotel? - (2006-06-22)


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Some other Articles
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How well do you know Perl and / or Python?
Identifying your real customers and keeping them well informed fast
Every Customer Counts
Black dogs at Halloween
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Taking the lead, not the dog, for a walk.
How should we choose our Wiltshire Police and Crime Commissioner?
Want to help us improve transport in Wiltshire? Here is how!
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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