Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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For 2021 - online Python 3 training - see ((here)).

Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
We can now offer tailored online training - small groups, real tutors - works really well for groups of 4 to 14 delegates. Anywhere in the world; course language English.

Please ask about private 'maintenance' training for Python 2, Tcl, Perl, PHP, Lua, etc.
Should hotel staff sit on the toilet in the customer bedrooms?

Yes, they should - for by doing so, they can see the rooms and the facilities as the customer sees them. It will help them check the good points, and identify places where things need attention that perhaps wouldn't be noticed in a day to day clean.


Actually, I'll go further. Staff should stay occasionally, using the rooms the customers would use, in the same way that the customers would use them. Yes - drink the complimentary coffee from the hospitality tray, for that way they'll learn that the lovely new kettle won't actually go under the tap and they can do something about it. And watch the TV and connect to the Internet too so that when customers ask them for help, they're knowlegable to do so.


Staff should even arrive and depart through the front door, with their luggage, and at only a roughly expected time. Sure, their colleagues checking them in will know who they are, but they'll be able to look through those other vital eyes at procedures, access, etc.


The illustrative pictures with this article are taken at the hotel I'm staying at in Cambridge this week. If I found a tenth of the "matters to report home about" happening at Well House Manor, I would be mortified!
(written 2012-07-02, updated 2012-11-04)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it
  [17] Differing tastes - (2004-08-17)
  [514] Crazy Day-sies - (2005-12-02)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [693] The on line booking experience - (2006-04-21)
  [699] Extremes costs of getting on line - (2006-04-25)
  [714] Room for Octopuses - (2006-05-08)
  [736] New Tape Librarian - (2006-05-28)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1301] Plastic or China - (2007-08-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1413] The little gestures that can really count - (2007-10-27)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1458] The wrong way to put up prices - (2007-12-05)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1915] Quietly putting prices up - (2008-12-02)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2127] Call in the professionals! - (2009-04-12)
  [2308] A new place in pictures - (2009-07-28)
  [2311] Floor to ceiling - (2009-07-30)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2441] Not your cup of tea? - (2009-10-08)
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2885] Twenty Questions - (2010-07-24)
  [2911] Feeding the Grockles - (2010-08-09)
  [3054] Longhope Hotel - (2010-11-16)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
  [3754] Eyes Wide Open - (2012-06-06)
  [3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
  [3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3975] Being an amateur hotel inspector helps me run a professional hotel - (2013-01-14)
  [4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
  [4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
  [4091] A reminder of why we opened Well House Manor for our customers - (2013-05-17)
  [4093] More things to make sure that we do NOT do ... - (2013-05-18)
  [4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
  [4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
  [4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
  [4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4348] Taking my life in my hands in Swansea - (2014-12-11)
  [4373] A long and disappointing evening - (2014-12-30)
  [4443] Seventh stay away this year - and it's still only February! - (2015-02-25)


Back to
Excellent Rail News - what it really means
Previous and next
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Horse's mouth home
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Like a bathroom company with no plumbers
Some other Articles
When you should use Object Orientation even in a short program - Python example
zip in Python
Backquote, backtic, str and repr in Python - conversion object to string
Like a bathroom company with no plumbers
Should hotel staff sit on the toilet in the customer bedrooms?
Excellent Rail News - what it really means
Managing daemons from a terminal session
The Kernel, Shells and Daemons. Greek Gods in computing
Solution looking for a problem? Lookahead and Lookbehind
More than just matching with a regular expression in PHP
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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