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Feeding the Grockles

Holiday makers change trains at Newton AbbottNotes from our recent trip away, as learned from the breakfast at our hotel in Grocklefest land.

Feed them ...

• yesterday's croissants from the fridge

• one butter pat per couple, and make them ask for more if they want it.

• cheap marmalade and jams. Forget the £120.00 per night they're paying - keep the better pots were for sale for walkins at your coffee shop.

• a tiny pot of coffee to share between 2

• just 3 scraps of ham for the whole breakfast room (and limit your cheese to the "laughing cow" type - the laugh is on your customers paying so much for so little!

And ...

• it's good to put fruit out. Slices of melon with no forks to eat them with ... and your webcam will let you sit in the back and have a good laugh as they struggle.

• remember - if you want to save yourself some work, don't check back with the guests and see if they need anything - unless they're the fussy type, they'll just grin and bare it, thinking it's the South Devon way.

I will be fair - the bread quality was better than we use; I had brown, and Lisa had the white slice that we were given to share ;-)




I keep coming back to it - customer service is so important. Sure - we were grockles ourselves last Thursday and Friday, but that's no excuse for cheap customer service in a not-so-cheap hotel. To some extent I was amused, and I know that we had great fun on the journey and during the all-too-brief stay in Dartmouth.


File under ... Notes to OUR hotel staff and team to read, to ensure that we never give our customers the feeling that they're just another tourist. Actually, our customers are a wide variety of interesting people and we love having them here, so there's little danger of us adjusting them!
(written 2010-08-09, updated 2010-08-20)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it
  [4443] Seventh stay away this year - and it's still only February! - (2015-02-25)
  [4373] A long and disappointing evening - (2014-12-30)
  [4348] Taking my life in my hands in Swansea - (2014-12-11)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
  [4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
  [4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
  [4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
  [4093] More things to make sure that we do NOT do ... - (2013-05-18)
  [4091] A reminder of why we opened Well House Manor for our customers - (2013-05-17)
  [4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
  [4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
  [3975] Being an amateur hotel inspector helps me run a professional hotel - (2013-01-14)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
  [3794] Should hotel staff sit on the toilet in the customer bedrooms? - (2012-07-02)
  [3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
  [3754] Eyes Wide Open - (2012-06-06)
  [3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3054] Longhope Hotel - (2010-11-16)
  [2885] Twenty Questions - (2010-07-24)
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2441] Not your cup of tea? - (2009-10-08)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2311] Floor to ceiling - (2009-07-30)
  [2308] A new place in pictures - (2009-07-28)
  [2127] Call in the professionals! - (2009-04-12)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1915] Quietly putting prices up - (2008-12-02)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1458] The wrong way to put up prices - (2007-12-05)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1413] The little gestures that can really count - (2007-10-27)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1301] Plastic or China - (2007-08-12)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [736] New Tape Librarian - (2006-05-28)
  [714] Room for Octopuses - (2006-05-08)
  [699] Extremes costs of getting on line - (2006-04-25)
  [693] The on line booking experience - (2006-04-21)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [514] Crazy Day-sies - (2005-12-02)
  [17] Differing tastes - (2004-08-17)


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Predictions for the seagull population
Some other Articles
Looking up a value by key - associative arrays / Hashes / Dictionaries
Older picture.
Six languages in one file - an HTML++ web page
Predictions for the seagull population
Feeding the Grockles
Robust - testing the system
Be gentle rather than macho ... regular expression techniques
How Green is my train?
Dartmouth, Kingswear and Torbay
Switching from Adobe Photoshop to Gimp - testing it on animals
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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