Excellent staff make for excellent hotel

For 2023 (and 2024 ...) - we are now fully retired from IT training.
We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.

Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!

I am also active in many other area and still look after a lot of web sites - you can find an index ((here))

What makes a good hotel? Good facilities, and good staff. And what makes an excellent hotel? Excellent facilities, and excellent staff.

We have an excellent team - I (Graham) am pictured here, together with (and in alphabetic order!) Chris, Lisa and Sarah (we have excellent facilities too).

In the current extreme weather conditions, we have had customers canceling events, other customers looking for last minute bookings. We have had travel issues for guests who have been looking to use public transport that wasn't running, and we have had issues with suppliers unable to deliver, with the phone lines under the snow and ice, and two of us have had issues with cars in the first few days of the year.

One of the aspects of excellence is keeping the hotel running, and not being noticed by the customers in doing so. And at the same time planning is such a way that we (staff) don't put ourselves at risk by traveling when it's at its most dangerous, nor risk a journey that we may not be able to complete. I'm delighted to see that everyone has given consideration to keeping the show on the road safely - checking that there IS a stand in, traveling that bit more gently or earlier, thinking ahead with the credit card machine on the noisy phone line ...and I'm posting up a public and personal THANK YOU this morning.

Link - Well House Manor.
(written 2010-01-07)

Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles

G207 - Well House Consultants - Staff
  [10] What do you look for in your IT trainer? - (2004-08-10)
  [41] A Thousand and four words - (2004-09-07)
  [88] Getting the right level of trainer - (2004-10-14)
  [168] Welcoming Leah Davies to our team - (2005-01-04)
  [185] Who am I? - (2005-01-21)
  [371] The training team that's looking out for you - (2005-07-07)
  [393] Trainer answers phone - (2005-07-28)
  [578] Woman screaming at me - (2006-01-26)
  [862] 4 weeks to go - (2006-09-11)
  [895] Welcome, Martin - (2006-10-16)
  [972] Both one team and two - (2006-12-08)
  [1002] Meet the neighbours - (2006-12-20)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1083] Behind the scenes - (2007-02-17)
  [1141] A strong team broadens the professional coverage - (2007-04-10)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [2009] The Royal Mail Receipt - (2009-01-26)
  [2044] Please Trouble me - (2009-02-16)
  [2050] Why the Pony Tail? - (2009-02-21)
  [2164] Updating my public profile - Graham Ellis - (2009-05-09)
  [2772] Graham Ellis - Summary of Training Record - (2010-05-21)
  [2775] Declarations of interest - knowing where you stand with people - (2010-05-22)
  [2934] Not so much software training - more hotel keeping! - (2010-08-25)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [3051] Positively reforming the system - could it be done? - (2010-11-14)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
  [3212] Well House Manor - a home from home for the business and leisure guest in Melksham - (2011-03-26)
  [3311] Exhilarating day! - (2011-05-30)
  [3425] Our National Autograss Champion, from Melksham - (2011-09-08)
  [3460] Flying Colours! - (2011-09-28)
  [3490] How not to call when job seeking ... - (2011-10-20)
  [3586] Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19)
  [3961] Well House Staff Party - (2012-12-22)
  [4189] Who are we - Lisa, Graham, Gypsy and Billy - (2013-10-07)
  [4227] Happy Christmas from the Well House Manor team - (2013-12-25)

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Some other Articles

Function Prototypes in C
How to run a successful online poll / petition / survey / consultation
Forums for your Melksham and open source discussions
Extra MySQL course dates (2 day course, UK)
Excellent staff make for excellent hotel
Bright day, snowy day
Microblogging services - Plurk, Twitter, Jaiku and more
Efficient debugging of regular expressions
Tuning the web site for sailing on through this year
The future of MySQL

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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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