Excellent staff make for excellent hotel

What makes a good hotel? Good facilities, and good staff. And what makes an excellent hotel? Excellent facilities, and excellent staff.

We have an excellent team - I (Graham) am pictured here, together with (and in alphabetic order!) Chris, Lisa and Sarah (we have excellent facilities too).

In the current extreme weather conditions, we have had customers canceling events, other customers looking for last minute bookings. We have had travel issues for guests who have been looking to use public transport that wasn't running, and we have had issues with suppliers unable to deliver, with the phone lines under the snow and ice, and two of us have had issues with cars in the first few days of the year.

One of the aspects of excellence is keeping the hotel running, and not being noticed by the customers in doing so. And at the same time planning is such a way that we (staff) don't put ourselves at risk by traveling when it's at its most dangerous, nor risk a journey that we may not be able to complete. I'm delighted to see that everyone has given consideration to keeping the show on the road safely - checking that there IS a stand in, traveling that bit more gently or earlier, thinking ahead with the credit card machine on the noisy phone line ...and I'm posting up a public and personal THANK YOU this morning.

Link - Well House Manor.
(written 2010-01-07 08:52:13)

Associated topics are indexed under

G207 - Well House Consultants - Staff
  [2164] Updating my public profile - Graham Ellis - (2009-05-09)
  [2050] Why the Pony Tail? - (2009-02-21)
  [2044] Please Trouble me - (2009-02-16)
  [2009] The Royal Mail Receipt - (2009-01-26)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [1141] A strong team broadens the professional coverage - (2007-04-10)
  [1083] Behind the scenes - (2007-02-17)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1002] Meet the neighbours - (2006-12-20)
  [972] Both one team and two - (2006-12-08)
  [895] Welcome, Martin - (2006-10-16)
  [862] 4 weeks to go - (2006-09-11)
  [578] Woman screaming at me - (2006-01-26)
  [393] Trainer answers phone - (2005-07-28)
  [371] The training team that's looking out for you - (2005-07-07)
  [185] Who am I - (2005-01-21)
  [168] Welcoming Leah Davies to our team - (2005-01-04)
  [88] Getting the right level of trainer - (2004-10-14)
  [41] A Thousand and four words - (2004-09-07)
  [10] What do you look for in your IT trainer? - (2004-08-10)

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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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