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Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.
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Guests doing a bunk?
Hotel guests, due to check out this morning, not down from breakfast at the time they had estimated. All quiet - very quiet - on the bedroom front. Their car missing from the car park (I looked up the registration to check). Yes, I was concerned (but not overly so; as a matter of course, we have booking guarantee details and can charge in the event of a no-show or an abscond-without-paying). It's the waiting and wondering that keeps the tension going and the blood pressure high. Are they there and just late down? Looking up at the room from outside, there's condensation inside the window. A good sign; it indicates it is, or recently has been occupied. And within 30 minutes the guests appear. It seems they were out with local friends last night, and had a few to drink. Rather than driving back, they got a lift ... then overslept (and deeply so) beyond the time they had planned. There's usually a perfectly logical explanation and good on them for leaving the car elsewhere late last night. A happy breakfast, a chat about today's plans ... and their friends arrived to collect them a little later. "May we show them our room" our guests ask. "By all means" says I, smiling ... and a worry of an hour earlier had turned right round into an opportunity for a little bit of marketing. "Have a cup of coffee too ..." says I. (written 2008-11-09, updated 2008-11-10) Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles M400 - Well House Manor - The Hospitality Business[4051] On reading a new hotel review - (2013-03-24) [4033] Official Star ratings for hotels - still worth having? - (2013-03-07) [3988] Three cheers for the staff at Well House Manor - (2013-01-24) [3909] Every Customer Counts - (2012-11-01) [3838] Guest review - Well House Manor, Melksham - (2012-08-14) [3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10) [3743] Sunday - no longer a day of rest - (2012-05-28) [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18) [3309] Tipping Policy - Well House Manor - (2011-05-29) [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10) [3147] Hotel star ratings - towards a better system of review - (2011-01-25) [2936] The service that customers should receive - (2010-08-27) [2879] Night Porter and reception - 24 hours a day? - (2010-07-20) [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15) [2593] Food and drink launch - (2010-01-21) [2303] Turning potential customers away - (2009-07-24) [2283] Everyone is in the customer relations business - (2009-07-12) [2007] Launch of Melksham Food and Drink Festival - (2009-01-24) [1792] All the pieces fall into place - hotel and courses - (2008-09-10) [1622] An extra step - victory from defeat - (2008-04-25) [1548] Hotelympia - show report - the lighter side - (2008-02-21) [1445] Looking after you Christmas Customer Crowds - (2007-11-26) [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05) [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04) [1284] An update on the West Wilts show ... - (2007-07-30) [1248] How NOT to oversell a hotel - (2007-06-27) [1180] Conjugation - (2007-05-08) [1161] A contrast in room rates and facilities - (2007-04-25) [1122] Hotel - online feedback forms compared - (2007-03-30) [1108] Express service - (2007-03-14) [1084] Writing terms and conditions for conferences and other events - (2007-02-17) [1048] Getting rid of people - hotel techniques - (2007-01-21) [1046] Bounce, bounce, bounce - (2007-01-20) [1002] Meet the neighbours - (2006-12-20) [988] You should think you're first in a hotel room - (2006-12-15) [922] Staying at your own hotel - (2006-11-12) [884] Drive time - (2006-10-02) [774] Bed and Breakfast, or Hotel? - (2006-06-22) 2647
Some other Articles
Wiltshire Council says - part 1Melksham Chamber of Commerce, or the FSB Dynamic code - Python Pascals Triangle in Python and Java Guests doing a bunk? Python Regular Expressions What are exceptions - Python based answer Is it worth it? List Comprehensions in Python Barack Obama wins US Predidency |
4106 posts, page by page
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83 at 50 posts per pageThis is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.
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