Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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For 2023 (and 2024 ...) - we are now fully retired from IT training.
We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.

Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!

I am also active in many other area and still look after a lot of web sites - you can find an index ((here))
Hotel Guest Surveys

I have just completed a survey for the hotel we stayed at in Carlisle, Pennsylvania, during our recent trip. Now - high marks to them for sending follow up guest review emails (which is something we really should start doing, but they rather blew it with the inevitable select box that didn't have a UK option ... "where did you last stay in a hotel prior to ours" they asked. And the options included the USA and Canada and the Caribbean ... not a mention of the UK, Europe, nor even an "elsewhere" box or a box where I could say it was Cambridge, England!

There were some aspects at the hotel that made it somewhat less that perfect, and I thought hard before I completed my allotted 256 characters on the review (why do people impose such tight limits these days?) ... whether I should say something, or simply let it be as we had not raised issues at the time, even though we nearly plead with our customers to let them know if there are any issues. I guess we were put off by the fact that the first negative was the "Couldn't care less" attitude of the lady on reception, who gave us the feeling that she would much rather have been in an empty hotel than one that had those nuisances called customers - so we put up with the stale tobacco smell (in a state where smoking is banned!), the tired d[83][c2]ácor (clearly, our room was next in line for a refurbishment that was being trumpeted on signs at reception) and an Internet service that did not meet the "high speed" description that was applied to it.

The form says "would you like a representative to contact you" and, again after thought, I selected the "yes" box. If they're responsive, they'll note that my previous hotel stay was very shortly before the Carlisle trip, and that I spend a LOT of nights in hotels, and want to get in touch. But I'm not holding my breath; it will be interesting to see if and how it's followed up, and I'll learn from the 'boot being on the other foot' - seeing how they handle it.

Illustration - the work desk at the Comfort Suite in Carlisle, with "his" and "hers" computers. Who do you think was using which?
(written 2008-09-28)

Associated topics are indexed as below, or enter for individual articles
M102 - Well House Manor - booking system
  [864] Add to shopping cart - NO VACANCIES sign - (2006-09-13)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1311] What do people look for on a hotel web site? - (2007-08-20)
  [1554] Online hotel reservations - Melksham, Wiltshire (near Bath) - (2008-02-24)
  [1907] Melksham Hotel Rates - (2008-11-25)
  [2377] Wiltshire / Melksham Weddings - guest accommodation - (2009-08-26)
  [2403] Hotel Booking Scam / Cost of calls to 070 numbers - (2009-09-12)
  [2436] Melksham Hotel Rooms - pictures - (2009-10-04)
  [2705] Hotel booking in Melksham made easy! - (2010-04-03)
  [3281] Does Well House Manor Hotel in Melksham offer lots of discounts? - (2011-05-07)
  [3825] Well House Manor - direct hotel bookings help us improve the customer experience - (2012-08-04)
  [3932] River nearly bursting its banks in Melksham - (2012-11-23)
  [3976] Easy pricing, quick and easy checkout - (2013-01-15)
  [4122] Well House - booking through agents - (2013-06-23)
  [4138] Should a hotel accept guests who book for just one night? - (2013-07-11)
  [4144] Getting the best hotel rates - customer and hotelier viewpoints - (2013-07-27)
  [4153] Rooms available tonight - how to code an algorithm from first principles - (2013-08-19)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)

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This is a page archived from The Horse's Mouth at - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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Hello. I'm Graham Ellis. If you have a question about the hotel, please ask me or


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