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Hotel and training centre, Melksham, Wiltshire This is page http://www.wellho.net/mouth/1622_An- ... efeat.html Our email: info@wellho.net • Phone: 01144 1225 708225 |
| For 2023 (and 2024 ...) - we are now fully retired from IT training. We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk. Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active! I am also active in many other area and still look after a lot of web sites - you can find an index ((here)) |
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An extra step - victory from defeat
No-one can get everything they do 100% right every time - things will go wrong, even in the most carefully assessed circumstances where all practical steps have been taken to reduce the risk. I feel secure, and fully knowledgeable of the line below which the quality of service that I get at the particular hotel chain that I've been staying at this week. And for the first time that I can recall, I was let down by one particular, but serious, error and subsequent security lapse. I am not, by nature, one to go marching over to the front desk ... but in this case I did. Of course, I have one leg in either camp - customer and hotelier.  Top marks to the reception staff for their handling of this livid man - and confirmation to me that our policy at Well House Manor of going "one step beyond" is the right one. I was looking for an explanation, duly given. I was anticipating (for what it was worth) an apology, which I got. I was hoping for a step or two to be taken to avoid the same thing happening to another guest. That was promised and probably followed through. I wasn't anticipating the complimentary tray, delivered to my room as I had an evening of work to do.I try never to turn away from a well-liked supplier based on one unfortunate incident, so it's unlikely I would have given this chain a miss in the future even if I had been given a "don't care" type brushoff. But actually the whole has cemented by brand loyalty - victory from the jaws of potential defeat, if you like. Someone - please remind me to tell this story at our next staff meeting, and to remind our team (who know it anyway) to go that extra step. (written 2008-04-25) Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles M400 - Well House Manor - The Hospitality Business[774] Bed and Breakfast, or Hotel? - (2006-06-22) [884] Drive time - (2006-10-02) [922] Staying at your own hotel - (2006-11-12) [988] You should think you're first in a hotel room - (2006-12-15) [1002] Meet the neighbours - (2006-12-20) [1046] Bounce, bounce, bounce - (2007-01-20) [1048] Getting rid of people - hotel techniques - (2007-01-21) [1084] Writing terms and conditions for conferences and other events - (2007-02-17) [1108] Express service - (2007-03-14) [1122] Hotel - online feedback forms compared - (2007-03-30) [1161] A contrast in room rates and facilities - (2007-04-25) [1180] Conjugation - (2007-05-08) [1248] How NOT to oversell a hotel - (2007-06-27) [1284] An update on the West Wilts show ... - (2007-07-30) [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04) [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05) [1445] Looking after you Christmas Customer Crowds - (2007-11-26) [1548] Hotelympia - show report - the lighter side - (2008-02-21) [1792] All the pieces fall into place - hotel and courses - (2008-09-10) [1877] Guests doing a bunk? - (2008-11-09) [2007] Launch of Melksham Food and Drink Festival - (2009-01-24) [2283] Everyone is in the customer relations business - (2009-07-12) [2303] Turning potential customers away - (2009-07-24) [2593] Food and drink launch - (2010-01-21) [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15) [2879] Night Porter and reception - 24 hours a day? - (2010-07-20) [2936] The service that customers should receive - (2010-08-27) [3147] Hotel star ratings - towards a better system of review - (2011-01-25) [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10) [3309] Tipping Policy - Well House Manor - (2011-05-29) [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18) [3743] Sunday - no longer a day of rest - (2012-05-28) [3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10) [3838] Guest review - Well House Manor, Melksham - (2012-08-14) [3909] Every Customer Counts - (2012-11-01) [3988] Three cheers for the staff at Well House Manor - (2013-01-24) [4033] Official Star ratings for hotels - still worth having? - (2013-03-07) [4051] On reading a new hotel review - (2013-03-24) [4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03) [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30) [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20) [4521] Should we get an AA or Visit Wiltshire hotel assessment? - (2015-10-09) [4543] Saturday morning at Well House Manor - (2015-10-17) [4603] Happy New Year. Our customers are our ambassadors - (2016-01-01) [4613] Our best hotel customers help us ... to help them ... be our best customers. - (2016-01-04)
Some other Articles
Early May - a short chance to regroup and improveBox from end to end From Freddie the fallow PHP Techniques - a workshop An extra step - victory from defeat Linux and Java Course in London Norwich and London User and Group settings for Apache httpd web server A small picture does not always cut it! Steam Engines at Bressingham |
4759 posts, page by page
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96 at 50 posts per pageThis is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.
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