With our hotel getting busier every month, and with advertising in place to fill rooms at weekends and holidays when our training courses are not in full swing, it seems a good time to update our terms and conditions.

On one hand, I wanted to cover almost every eventuality, but on the other hand I wanted the text to be easily read and understood - in plain English, with the sections all logically arranged so that people can easily find what they're looking for ... and when they do find it, I want them to be able to understand it, and to consider it fair. I really dislike the "small print" philosophy that many people seem to adopt, especially when they print in mid-grey on a slightly lighter grey background!

See what you think of ours - this should open in a separate window for you:

Well House Manor - terms and conditions

One of the other aspects of a set of terms and conditions is a need for our staff to understand them, and also for our staff to know the reasons behind them. So the page that you may just have looked at if you clicked on that link above needs some additional "behind the counter" comments for our own team. I've provided that via our Wiki system - indeed that's where the terms and conditions are maintained. If you have a look at them, you'll see



but our staff, logged in via their passwords, will see additional comments in blue:



Some of the elements of our terms and conditions will vary significantly from those for other accommodations - our approach is to provide a home from home for the businessman visiting the area, or for the discerning tourist. And we feel that the best way to do that is not to have a cash till at every corner looking to take more money, nor a set of rules that force extra expenditure on our guests over and above the base room rate. So "bring in your own food" and "invite your contacts in for a complimentary coffee" wouldn't suit other establishments. Having said that, readers are welcome to grab our ideas if they wish - but make sure they suit your needs, and please provide a link back to Well House Manor along these lines:

With thanks to Well House Manor, Melksham

P.S. If you're a hotelier who would like to see all that blue text that explains the reasons "behind", please send me an email ... graham@wellho.net
(written 2008-01-26, updated 2008-01-31)

 M300 - Well House Manor - Behind the scenes
  [203] Holes in on line information - (2005-02-05)
  [677] Sympathetic development - (2006-04-09)
  [742] A visit from the solicitor - (2006-06-03)
  [769] King Edward VII - days of empire - (2006-06-20)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [868] Smoking, or no - (2006-09-16)
  [897] Too much for the National Trust - (2006-10-18)
  [927] Hotel door furniture - (2006-11-15)
  [931] Before and After - Well House Manor - (2006-11-18)
  [939] Swipe cards for hotel rooms - Security issues - (2006-11-23)
  [951] What happened at Geekmas - (2006-11-28)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [1083] Behind the scenes - (2007-02-17)
  [1105] A week is a long time in the life of a conference centre - (2007-03-10)
  [1159] It can take more that one plus one to get two. - (2007-04-22)
  [1179] Sizing sheets and other domestic issues - (2007-05-07)
  [1189] Meet, greet and welcome - (2007-05-16)
  [1285] In the army, or in civvie street? - (2007-07-31)
  [1311] What do people look for on a hotel web site? - (2007-08-20)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1369] One business, four different angles! - (2007-09-28)
  [1371] Hotel in Melksham at Christmas - (2007-09-29)
  [1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)
  [1490] Software to record day to day events and keep an action list - (2007-12-31)
  [1515] Keeping staff up to date on hotel room status - (2008-01-22)
  [1571] Await guests in the early hours - (2008-03-12)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1854] Three Seasonal Pictures - (2008-10-25)
  [1900] Table Topics - (2008-11-22)
  [1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)
  [1948] Blame Culture - (2008-12-17)
  [1957] Why are cooks bad tempered? - (2008-12-22)
  [1973] Required Request - (2009-01-03)
  [1991] Rules for a King - (2009-01-13)
  [2125] We have lost a regular business guest - (2009-04-10)
  [2247] A day in the life of a hotelier - (2009-06-18)
  [2396] Easing off in our 50s? - (2009-09-06)
  [2910] Robust - testing the system - (2010-08-09)
  [2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20)
  [3961] Well House Staff Party - (2012-12-22)
  [4302] Sunday is never quiet at Well House Manor - (2014-09-21)
  [4365] The changing face of Christmas - (2014-12-26)

M101 - Well House Manor - Business Accommodation in Melksham
  [717] A customer service company - (2006-05-11)
  [721] Residential - (2006-05-15)
  [731] Hotel Technology Requirements - (2006-05-24)
  [844] Hotel, Melksham, Wiltshire - (2006-08-24)
  [857] Strikingly busy - (2006-09-06)
  [873] Hotel Exchange Rates - (2006-09-21)
  [889] Opening approaches! - (2006-10-08)
  [902] Brand new hotel and training centre, Melksham - (2006-10-22)
  [926] Training rooms to learn Open Source programming - (2006-11-15)
  [963] George Hotel and Well House Manor, Melksham - (2006-12-04)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [1059] Three sets of twins - (2007-01-31)
  [1079] Wilts and Berks - two conference / training rooms in Melksham - (2007-02-14)
  [1089] Playing old games - (2007-02-22)
  [1164] Grand Central Station - (2007-04-27)
  [1318] Well House Manor - feature comparison against the old place! - (2007-08-24)
  [1676] A warm welcome for visitors from the USA - (2008-06-14)
  [1701] Training Course and Business Conference Technology - (2008-07-07)
  [1748] Hotel room prices - Melksham, Wiltshire - (2008-08-11)
  [1808] We love children ... but our hotel is not going to be their scene - (2008-09-24)
  [1824] Which is your best hotel room? - (2008-10-07)
  [1907] Melksham Hotel Rates - (2008-11-25)
  [1929] 2009 - Hotel, Meeting, Training Course prices - (2008-12-07)
  [2024] Carry on Training - in spite of the weather - (2009-02-03)
  [2558] Happy new decade - and course and hotel prices for 2010 - (2010-01-01)
  [2581] Snow scenes - and how snow effected our business - (2010-01-16)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2925] Well House - the pictures - (2010-08-16)
  [2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
  [3107] Hotel and Training Course prices - the effect of the VAT rise on 4th January 2011 - (2010-12-26)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [3969] Four in a Bed comes to Melksham tonight - (2013-01-09)
  [4005] New guest ... becoming returning guest - (2013-02-15)
  [4137] Early morning - welcoming business and leisure guests to Melksham - (2013-07-10)
  [4570] A warm welcome awaits you at Well House Manor, Melksham - (2015-11-02)
  [4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
  [4614] PC Plod - alive and scaremongering in Wiltshire? - (2016-01-04)

G600 - Well House Consultants - Well House Manor
  [525] Vision AND venture - (2005-12-12)
  [550] 2006 - Making business a pleasure - (2006-01-01)
  [555] Hotel novelties - (2006-01-05)
  [558] Converting between acres and hectares - (2006-01-08)
  [571] Well House Manor - (2006-01-21)
  [575] Eating for the single business traveller - (2006-01-24)
  [582] DWIM and AWWO - (2006-01-30)
  [594] Twice is a co-incidence and three times is a pattern - (2006-02-07)
  [598] Should we cruise around the world? - (2006-02-09)
  [615] Looking for leading not bleeding edge - (2006-02-21)
  [617] Easy, Free, Reliable internet access - (2006-02-22)
  [643] If it's Sunday, it must be Bedwyn - (2006-03-12)
  [667] Well House Manor goes ahead - (2006-04-03)
  [884] Drive time - (2006-10-02)
  [891] Well House Manor Hotel, Melksham, Wiltshire - (2006-10-10)
  [933] Course Joining package - updated - (2006-11-20)
  [1072] Well House Manor in the Snow - (2007-02-09)
  [1211] A lot has happened in a year - (2007-05-31)
  [1332] Melksham Hotel - Five Star Kitchen! - (2007-09-04)
  [1388] Well House Manor - a year on - (2007-10-12)
  [1706] The Story of Well House Manor - (2008-07-12)
  [2565] Bright day, snowy day - (2010-01-06)
  [2962] Well House Manor - the history of the hotel - (2010-09-20)
  [3549] Well House Manor - perhaps the best hotel rooms in Melksham - (2011-12-10)
  [3702] Digital Champions think that Well House Manor is a champion venue! - (2012-04-20)
  [3800] Fancy a weekend away? Try Well House Manor in Melksham, Wiltshire - (2012-07-09)
  [3814] Returning guests - a sign of a good product. Cream teas and hotel rooms. - (2012-07-22)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [4101] POETS day at Well House Manor - (2013-05-24)
  [4715] Well House Manor - Still five out of five! - (2016-10-30)

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