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Hotel and training centre, Melksham, Wiltshire This is page http://www.wellho.net/mouth/1441_On- ... hemes.html Our email: info@wellho.net • Phone: 01144 1225 708225 |
| For 2023 (and 2024 ...) - we are now fully retired from IT training. We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk. Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active! I am also active in many other area and still look after a lot of web sites - you can find an index ((here)) |
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On cancellations, rebooking, and pricing schemes
Lisa forwarded me an email describing how travelers are booking their hotel rooms well in advance, then canceling them at the last week or so if they see a special deal or suspect one from a major chain, and rebooking at the lower price. The article went on to say how the bigger hotel chains are less worried than the smaller independents, who resent the practice. There is a need for differential pricing at times - to fill facilities in the lower season / quiet times of day, and to maximize revenue at other times so that the books as a whole balance or make an acceptable level of profit. But my experience of many systems is that they create anomalies, they get out of hand .... and they should only be set up with extreme care. Otherwise, they end up "turning off" the customer, cause the provider to give a lower quality service to his cheaper customers, and leave the full price payers feeling very hard done by. I've no big solution to offer. I can offer a principle which we apply that says "keep it simple, consistent, fair and easily justified" but my goodness - even in our business - there are times that it's hard to stick to your guns on such an approach. (written 2007-11-22, updated 2007-11-24) Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles M300 - Well House Manor - Behind the scenes[203] Holes in on line information - (2005-02-05) [677] Sympathetic development - (2006-04-09) [742] A visit from the solicitor - (2006-06-03) [769] King Edward VII - days of empire - (2006-06-20) [813] Monday Morning at Well House Consultants Melksham - (2006-07-24) [868] Smoking, or no - (2006-09-16) [897] Too much for the National Trust - (2006-10-18) [927] Hotel door furniture - (2006-11-15) [931] Before and After - Well House Manor - (2006-11-18) [939] Swipe cards for hotel rooms - Security issues - (2006-11-23) [951] What happened at Geekmas - (2006-11-28) [1000] One Thousand Posts and still going strong - (2006-12-18) [1083] Behind the scenes - (2007-02-17) [1105] A week is a long time in the life of a conference centre - (2007-03-10) [1159] It can take more that one plus one to get two. - (2007-04-22) [1179] Sizing sheets and other domestic issues - (2007-05-07) [1189] Meet, greet and welcome - (2007-05-16) [1285] In the army, or in civvie street? - (2007-07-31) [1311] What do people look for on a hotel web site? - (2007-08-20) [1319] Customer feedback - lifeblood of a business - (2007-08-25) [1369] One business, four different angles! - (2007-09-28) [1371] Hotel in Melksham at Christmas - (2007-09-29) [1490] Software to record day to day events and keep an action list - (2007-12-31) [1515] Keeping staff up to date on hotel room status - (2008-01-22) [1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26) [1571] Await guests in the early hours - (2008-03-12) [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09) [1854] Three Seasonal Pictures - (2008-10-25) [1900] Table Topics - (2008-11-22) [1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23) [1948] Blame Culture - (2008-12-17) [1957] Why are cooks bad tempered? - (2008-12-22) [1973] Required Request - (2009-01-03) [1991] Rules for a King - (2009-01-13) [2125] We have lost a regular business guest - (2009-04-10) [2247] A day in the life of a hotelier - (2009-06-18) [2396] Easing off in our 50s? - (2009-09-06) [2910] Robust - testing the system - (2010-08-09) [2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11) [2960] The Well House team - September 2010 - (2010-09-19) [2961] Initial handling of phone calls and walk in visitors - (2010-09-19) [3093] How many toilet rolls - hotel inventory and useage - (2010-12-18) [3743] Sunday - no longer a day of rest - (2012-05-28) [3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20) [3961] Well House Staff Party - (2012-12-22) [4302] Sunday is never quiet at Well House Manor - (2014-09-21) [4365] The changing face of Christmas - (2014-12-26)
Some other Articles
Looking after you Christmas Customer CrowdsUsing English can slow you right down! Christmas is coming very early Reading a file multiple times - file pointers On cancellations, rebooking, and pricing schemes Useful command or messy screen? Linux / Unix - layout of operating system files Copy and paste / cut and paste and other vi techniques Above the fold with First Great Western A little touring help during a business trip to England |
4759 posts, page by page
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96 at 50 posts per pageThis is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.
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