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Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
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No Thank You

"No Thank you". A polite response to an suggestion which is not being accepted. Not the greatest of responses, perhaps, to an offer, but oft understandable and accepted.

No "Thank You". Rude, At least in my culture; the lack of getting back to someone who's done you a favour over and above the call of their duty.

The contrast came to me this morning when reviewing posts on our Opentalk Forum; we offer free technical support there to the delagates who have been on our courses, ensuring that any little issues that arise after they've completed a quite intensive training session can be fixed in short measure, rather than leaving them to pull out their hair for hours or days when I (or someone else who posts there) can sort them out in seconds or minutes.

A policy decision, made early on, to allow "Open posting" to Opentalk. And by that I mean that we'll accept and give pointers to people who have not attended courses, and indeed who haven't bought any services at all off us. Occasionally - vey occasionally - that directly makes a new contact for us who may end up as a customer. But much more often, and very valuably, new questions from people froma very different background to mine trigger me and the people who help to answer the questions into writing a really good and clear new explanation of something, and into realising what extra topics should be covered on the web site or course.

But there are a number of "single question" posters who ask their question, read the reply (well - I GUESS they read the reply), but then don't bother to even say "Thank You" or "Yes that worked". Personally, I find that attitude to be presumptive and uncaring; in my personal case, it leads me to give rather less attention to any posts that may trigger my "single poster alert" (there are certain metrics from which I can guess who is likely to come back). And yet ... sometimes the lack of feedback can be put down to culture ... sometimes to a lack of enough intelligence and thought on the poster's part to appreciate how rude they are being ... and sometimes to a personal crisis; I've learned about one or two of these well after the event in the past, and in turn my wondering and slagging people off has turned out to be inappropriate.

There's the lady who went into labour early ... and came back on the forum 3 months later to announce the arrival of a daughter and apologise for her apparent rudeness.

There's the hotel "No Show" who reported a motorcycle accident to a close friend; somehow, the frustration of sitting around until after midnight just melted away.

And there's the "one shot" enquirer - with a very odd but interesting technical question - who turned out to be working in a university in a country that the Americans invaded a couple of years back; a real human being ... I don't know what happened, but somehow this is one lack of a "Thank You" with extenuating circumstances.

Why am I writing this? To post a link on a forum thread, explaining my background / approach to others who do huge work to help me. To say "Thank You" to them, but also to say "I share your frustrations sometimes; I know how it feels, but let it be". It would be a very sad world if we went around assuming the worst of everyone, wouldn't it?
(written 2007-09-23, updated 2007-09-24)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G903 - Well House Consultants - Running and moderating forums and social media sites
  [22] Falling out over the silliest things - (2004-08-21)
  [29] Silence is Golden - (2004-08-26)
  [115] Expiration dates or times on web pages - (2004-11-12)
  [130] Spelling and grammar - (2004-11-25)
  [204] The confidence to allow public comments - (2005-02-06)
  [231] Feedback as lifeblood - (2005-02-28)
  [248] Use me, but use me effectively - (2005-03-16)
  [424] How not to run a forum - (2005-08-24)
  [516] Open source questions? Anyone can ask. - (2005-12-03)
  [651] Please Register with Opentalk - but just once! - (2006-03-19)
  [806] Check your user is human. Have him retype a word in a graphic - (2006-07-17)
  [828] Freedom of speech and freedom to post - (2006-08-10)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [919] Freedom for X is denial of privacy for Y - (2006-11-09)
  [923] Why shouldn't I spam? - (2006-11-13)
  [948] Running an on line campaign - (2006-11-27)
  [1088] Why use BBC code not HTML? - (2007-02-21)
  [1190] Save the Forum - A regular clean sweep - (2007-05-17)
  [1472] The Horse goes on and on - (2007-12-15)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1523] Ive just received an email from myself. Should I be worried? - (2008-01-29)
  [1532] Comment spam blocked. Please comment via Forums - (2008-02-05)
  [1539] A forum is not always the best vehicle - (2008-02-14)
  [1563] Guidlines for posting on a forum - (2008-03-04)
  [1569] I dont care - goodbye - (2008-03-09)
  [1578] Please don't shout at me! - (2008-03-16)
  [1595] First Great Western Weekend - (2008-03-30)
  [1678] Software - changes and delays. But courses must run on time! - (2008-06-15)
  [1759] While the world sleeps ... - (2008-08-19)
  [1923] Making it all worthwhile - (2008-12-04)
  [1972] Pettifog and forum boards away from public view - (2009-01-03)
  [2103] Ask the Tutor - Open Source forum - (2009-03-25)
  [2116] Why do we delay new forum members through authorisation? - (2009-04-03)
  [2156] Stopping forum spam - control of the signup process - (2009-05-04)
  [2162] Admins thoughts on banning a member from a forum - (2009-05-09)
  [2177] Preventing forum spam - checks at sign up - (2009-05-12)
  [2254] Forum membership - a privilege not a right - (2009-06-22)
  [2386] Computing under the influence of alcohol - (2009-08-29)
  [2526] A reluctance to move from old shoes to new - (2009-12-05)
  [2527] Flying tonight - (2009-12-05)
  [2569] How to run a successful online poll / petition / survey / consultation - (2010-01-10)
  [2781] The 500 pound question to get you started - (2010-05-26)
  [2820] Netiquette for forum newcomers - (2010-06-20)
  [3479] Practical Extraction and Reporting - using Python and Extreme Programming - (2011-10-14)
  [3910] Identifying your real customers and keeping them well informed fast - (2012-11-02)
  [4017] Acceptable User Policy / vexatious interacter - (2013-02-24)
  [4025] Backups, Codebase, Strategy and more - dealing with forum incidents - (2013-03-03)
  [4065] Handling requests to a forum - the background process - (2013-04-17)
  [4234] Change to Libel and Defamation laws from 1st January 2014 - (2013-12-31)
  [4239] Facebook marketing - early experiences - (2014-01-19)
  [4283] Can a legitimate forum post become illegal a year later? - (2014-07-11)
  [4307] Identifying and clearing denial of service attacks on your Apache server - (2014-09-27)
  [4315] Welcoming genuine forum posters quickly - but turning away off topic advertisers - (2014-11-16)
  [4403] The unbalanced relationship between customer and provider - (2015-01-21)
  [4492] Almost so wrong, but perhaps it's right for some? - (2015-05-11)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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