Dangerous Dogs and Hotel Marketing
It's dangerous to make a law based on a single case, or even on just a couple of cases brought to attention in a very short time span. We saw this with the "Dangerous Dogs" act of 1991 which was a rushed piece of legislation and has come into some disrepute. In January 2007, it was still coming up as an unpopular piece of law in a public (radio) poll.
In a similar vein, making snap decisions to set company policy, or changing the web site based on individual inputs, is a risky business with a chance of dealing with one issue but, in the hurry, creating another. So my decision on Friday morning to add pricing information for courses with hotel accommodation included
in addition to the prices without overnight accommodation
was not totally made in response to a delegate saying "I wish I had known you had rooms here" as he grumbled about a leaky room in a hotel just up the road that cost him twice what he would have paid us ... no, it was a much more considered decision that it might have appeared based on not one but a small handful of incidents, and a growing comfort that our accommodation product is quite exceptional.
the change is the desire not to be too pushy - not to oversell, and also the fact that we need to allow some of our big corporate customers to book course and hotel under separate cover, even though it may cost them more and may result in their delegates NOT staying with everyone else on the course (a disadvantage, this, in terms of them loosing a great deal of the benefits of peer interaction out of course hours). And also against
the change is the need for us to be ultra-clear on VAT since training courses are normally quoted without, and hotels with.
Have a look at one of our course descriptions
now updated ... and you'll see how we've introduced the options as clearly as possible. I hope we'll have cut the small handful of incidents - and I do hope to have made Lisa's job of seeing whether or not delegates will be staying with us that much easier. (written 2007-05-19, updated 2007-05-21)
Associated topics are indexed underG301 - Well House Consultants - Booking a Public Courses 
Visa, MasterCard and American Express - changing payment profiles - (2012-02-01) 
Age limits for Well House Consultants Open Source courses? - (2011-02-22) 
Public Open Source Training Courses running this summer and autumn in Melksham - (2010-04-27) 
Printed Directories - the start of the updating season - (2009-08-12) 
First courses for 2010 - (2009-07-10) 
Training Passports - booking a training program - (2008-12-09) 
July to December 2008 - Open Source training schedule - (2008-07-01) 
Kiss and Book - (2008-05-07) 
Advanced Python, Perl, PHP and Tcl training courses / classes - (2008-02-25) 
Ruby course - oops - it's not happening - (2006-04-01) 
On line course booking - credit card protection - (2005-11-06)
Some other Articles
Back off home with our best wishesThe last tree to leafRegular Express PrimerDrawing hands on a clock face - PHPDangerous Dogs and Hotel MarketingWhat are WEB-INF and META-INF directories?Smart English Output - via PHP and Perl ? : operatorSave the Forum - A regular clean sweepMeet, greet and welcomeWhat shape is your shake?
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This is a page archived from The Horse's Mouth at
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