"I am, you are, he is ..."
. The conjugation of verbs is something which I remember from Latin and French classes at school with, it must be said, a degree of distaste. I never was one for languages.
"I am amply proportioned, you are well built, he is fat ..."
. A number of jests have been made over the years concerning conjugation and the different views we take of ourself, the person we are talking to and third parties. And many a true work is spoken in jest.
"I care, you care, they care ..."
. Such similarity. I care that we produce an excellent product - strive for perfection, but appreciate that (TQM style - another topic) fitness for purpose is the initial goal. And that means thet the "you" our customer care too. We've put a great deal of effort into providing rooms that are out of the ordinary, and we're rewarded by our customers showing a similar care for the rooms - they're rarely left "trashed" and more often than not they're tidied! "They care"?
Our staff - both permanent and casual / emergency - care too. They'lll do their darnest to help you, our customer and us. To care, a regular verb. To be celebrated in that it means that naturally everyone cares together and the whole thing works. I, for one, much appreciate it even though I may not show it at busy times like the last few weeks! (written 2007-05-08)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articlesM400 - Well House Manor - The Hospitality Business 
On reading a new hotel review - (2013-03-24) 
Official Star ratings for hotels - still worth having? - (2013-03-07) 
Three cheers for the staff at Well House Manor - (2013-01-24) 
Every Customer Counts - (2012-11-01) 
Guest review - Well House Manor, Melksham - (2012-08-14) 
A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10) 
Sunday - no longer a day of rest - (2012-05-28) 
A Pivotal Incident - learning how to welcome your guests - (2012-03-18) 
Tipping Policy - Well House Manor - (2011-05-29) 
Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10) 
Hotel star ratings - towards a better system of review - (2011-01-25) 
The service that customers should receive - (2010-08-27) 
Night Porter and reception - 24 hours a day? - (2010-07-20) 
Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15) 
Food and drink launch - (2010-01-21) 
Turning potential customers away - (2009-07-24) 
Everyone is in the customer relations business - (2009-07-12) 
Launch of Melksham Food and Drink Festival - (2009-01-24) 
Guests doing a bunk? - (2008-11-09) 
All the pieces fall into place - hotel and courses - (2008-09-10) 
An extra step - victory from defeat - (2008-04-25) 
Hotelympia - show report - the lighter side - (2008-02-21) 
Looking after you Christmas Customer Crowds - (2007-11-26) 
Wiltshire - speaker / after dinner talker offer - (2007-11-05) 
Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04) 
An update on the West Wilts show ... - (2007-07-30) 
How NOT to oversell a hotel - (2007-06-27) 
A contrast in room rates and facilities - (2007-04-25) 
Hotel - online feedback forms compared - (2007-03-30) 
Express service - (2007-03-14) 
Writing terms and conditions for conferences and other events - (2007-02-17) 
Getting rid of people - hotel techniques - (2007-01-21) 
Bounce, bounce, bounce - (2007-01-20) 
Meet the neighbours - (2006-12-20) 
You should think you're first in a hotel room - (2006-12-15) 
Staying at your own hotel - (2006-11-12) 
Drive time - (2006-10-02) 
Bed and Breakfast, or Hotel? - (2006-06-22)
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