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What do you look for in your IT trainer?

Who should you learn from? Should you learn from the most knowledgeable person that you can find on the subject you want to learn?

Not necessarily. The geek that you find may not be a skilled tutor, may not have training material, may assume too much prior knowledge and, importantly, may not know what to leave out. He might not enjoy training, and that may run off onto the trainees and give you a not-enjoyable course. And he may be so much of a specialist that he's unable to help you with associated technologies and he can't tell you when you should use "his" technology and when something else might be more fitting.

It's said that the skill of being a teacher is being ONE step ahead of the class; that's usually said with a wink, but there's some truth to it. Personally, when I'm presenting an advanced or highly tailored course I worry more than I should about it ahead of time, do some research, and aim to be two-to-three steps ahead rather than one. If I've a class of 11 (as I have this week), then I have to be able to answer each question that comes up without delay and know how the answers fit in to the broader picture.

Perhaps I make my own life difficult - but I ENCOURAGE questions. I may say "I'll come back to that" but I'll also add "please keep asking - even if I'm not answering to later, it's helpful for me to know where I should be heading the course / what's your hot points". But the approach does work - it leads to satisfied customers who come back for further training. And where a customer tells me that he's attended some lousy courses in the past where the tutor "has just read the notes out to the class", I know that's a high compliment to me - he's contrasting the Well House Consultants approach to these others.
(written 2004-08-10, updated 2011-12-31)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G207 - Well House Consultants - Staff
  [4227] Happy Christmas from the Well House Manor team - (2013-12-25)
  [4189] Who are we - Lisa, Graham, Gypsy and Billy - (2013-10-07)
  [3961] Well House Staff Party - (2012-12-22)
  [3586] Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19)
  [3490] How not to call when job seeking ... - (2011-10-20)
  [3460] Flying Colours! - (2011-09-28)
  [3425] Our National Autograss Champion, from Melksham - (2011-09-08)
  [3311] Exhilarating day! - (2011-05-30)
  [3212] Well House Manor - a home from home for the business and leisure guest in Melksham - (2011-03-26)
  [3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3051] Positively reforming the system - could it be done? - (2010-11-14)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [2934] Not so much software training - more hotel keeping! - (2010-08-25)
  [2775] Declarations of interest - knowing where you stand with people - (2010-05-22)
  [2772] Graham Ellis - Summary of Training Record - (2010-05-21)
  [2566] Excellent staff make for excellent hotel - (2010-01-07)
  [2164] Updating my public profile - Graham Ellis - (2009-05-09)
  [2050] Why the Pony Tail? - (2009-02-21)
  [2044] Please Trouble me - (2009-02-16)
  [2009] The Royal Mail Receipt - (2009-01-26)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [1141] A strong team broadens the professional coverage - (2007-04-10)
  [1083] Behind the scenes - (2007-02-17)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1002] Meet the neighbours - (2006-12-20)
  [972] Both one team and two - (2006-12-08)
  [895] Welcome, Martin - (2006-10-16)
  [862] 4 weeks to go - (2006-09-11)
  [578] Woman screaming at me - (2006-01-26)
  [393] Trainer answers phone - (2005-07-28)
  [371] The training team that's looking out for you - (2005-07-07)
  [185] Who am I? - (2005-01-21)
  [168] Welcoming Leah Davies to our team - (2005-01-04)
  [88] Getting the right level of trainer - (2004-10-14)
  [41] A Thousand and four words - (2004-09-07)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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