The Psyche is all wrong.
I accept that I should pay - somehow - for my internet connection when I'm staying away in a hotel, but having to make a decision between
3 pounds for 30 minutes,
5 pounds for 2 hours and
17 pounds for 24 hours or
69 pounds for a week at
Premier Travel Inn (Via
Swisscom) is always one of those issues where a quite small expenditure difference - 3 or 5 pounds - seems to be presented in such a way that it can become a big issue. I really dislike having to make a decision when I really don't know if I'll have a lot or a little to answer - I'm presented with a payment system that asks me to make a bet and, well, I'm just not a betting person.
Swisscom could do so much better - in my view - if they offered packages that gave (say) 3 hours of access for 10 pounds - but allowed it to be used at any of their locations within a month of purchase. You'll note I've 'awarded' them a pretty high rate per hour and I suspect they would make just as much money. And they wouldn't have customers such as me slagging 'em off either.
It's been a real marketing / how things are presented morning for me ... I woke to read of an incident at Reading station that re-kindled the "Passenger v Customer" argument. See
here (written 2007-02-24)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it [17] Differing tastes - (2004-08-17)
[514] Crazy Day-sies - (2005-12-02)
[619] If its Sunday, it must be the Norland - (2006-02-23)
[693] The on line booking experience - (2006-04-21)
[699] Extremes costs of getting on line - (2006-04-25)
[714] Room for Octopuses - (2006-05-08)
[736] New Tape Librarian - (2006-05-28)
[966] CSL, KISS and RTFM - (2006-12-05)
[1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
[1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
[1205] Arrival and Departure experiences - another hotel - (2007-05-26)
[1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
[1301] Plastic or China - (2007-08-12)
[1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
[1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
[1354] Match the Bedroom to the Hotel - (2007-09-17)
[1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
[1374] Maidenhead Coffee Challenge - (2007-10-02)
[1406] Away or home - which do I prefer? - (2007-10-25)
[1413] The little gestures that can really count - (2007-10-27)
[1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
[1458] The wrong way to put up prices - (2007-12-05)
[1525] Just one thing let the service down - but that is my memory - (2008-01-31)
[1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
[1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
[1672] The Composting Cone Challenge - (2008-06-10)
[1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
[1915] Quietly putting prices up - (2008-12-02)
[2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
[2105] Hire Car, from Atlanta Airport - (2009-03-27)
[2127] Call in the professionals! - (2009-04-12)
[2308] A new place in pictures - (2009-07-28)
[2311] Floor to ceiling - (2009-07-30)
[2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
[2441] Not your cup of tea? - (2009-10-08)
[2502] Monday night, Tuesday night - (2009-11-13)
[2885] Twenty Questions - (2010-07-24)
[2911] Feeding the Grockles - (2010-08-09)
[3054] Longhope Hotel - (2010-11-16)
[3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
[3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
[3754] Eyes Wide Open - (2012-06-06)
[3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
[3794] Should hotel staff sit on the toilet in the customer bedrooms? - (2012-07-02)
[3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
[3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
[3970] Comparing four VERY different places to stay - (2013-01-11)
[3975] Being an amateur hotel inspector helps me run a professional hotel - (2013-01-14)
[4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
[4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
[4091] A reminder of why we opened Well House Manor for our customers - (2013-05-17)
[4093] More things to make sure that we do NOT do ... - (2013-05-18)
[4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
[4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
[4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
[4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
[4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
[4348] Taking my life in my hands in Swansea - (2014-12-11)
[4373] A long and disappointing evening - (2014-12-30)
[4443] Seventh stay away this year - and it's still only February! - (2015-02-25)
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