I was training at a major organisation yesterday, and during a break found myself chatting with their disability access expert.  He rather confirmed that there isn't yet any case law, and current advise is "do your level best to provide full and equal access to services". He expressed slight surprise that one of the major campaigning organisations that has a reputation for getting legal with people has stated to him that they are NOT looking for cases to take to court and establish case law at the moment.  I don't know whether that's a good or bad thing - I do know that we are already following the advise (which also means "keep trying and improving" just as we do with the rest of the site) and that's an approach we would be taking even if the law didn't exist. To be fair, I suspect all the talk of this issue and the legal framework made us actually THINK about the issues more than we would in the past, but I do still have a concern that the ideal web page layout / facilities for each person - whatever their abilities - differ, so there's no practical way you can achieve perfect results for everyone.

Notes:

a) This note relates to the law of England (and Wales).  It's possible that it's a little different in Scotland and it will be much different outside the UK.

b) We have a .pdf that covers commercial and legal aspects of web sites and introduces the Disability Discrimination Act amongst other topics - download from http://www.wellho.net/downloads/A213.pdf

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