Frequently Asked Questions - Well House Manor

* Children

Well House Manor provides business accommodation throughout the week and doesn't have facilities for children. If you're holidaying in Wiltshire with older children (teenagers), you'll be very welcome at the weekend and on public holidays. Younger children will probably be much happier elsewhere.

* Smoking

We're no smoking throughout. We're also no smoking in the main entrance porch - we've been to too many places ourselves which say they're no smoking, but you still have to pass through a cloud of smoke to get in.

* Staffing

You'll find that there's a member of staff on duty from breakfast time to mid evening, and theres always a straightforward way to get in contact with the person on duty who can be on site quickly.

* Bring food in

There are a number of restaurants within a few hundred yards of Well House Manor, but - especially if you're on your own - you might prefer to bring a takeaway back. And you're very welcome to do so - we provide knives, forks, spoons (and glasses) for you, and our breakfast / dining room is available for you. We do ask that you clear your used plates onto the rack in the kitchen door so that other guests can use the table after you.

* Internet

We have wireless internet access throughout Well House Manor, and wired access points in the bedrooms and conference rooms. We also have a PC and a printer available for your use in the Library The cost of internet access is included in the room rates.

* Walkins

We are not ideally equipped to take walk-up business, but can if you don't mind waiting a couple of minuites for the duty staff after mid evening. However best practice if you want to make a last minute booking is to check on line or phone us in the normal way.

* Discounts

All bookings for Well House Manor should be made direct with us via the web site or telephone. We do not offer commissions to booking agents, nor do we offer discounts beyond those listed on our web site.

* Cancellation policy

... cancelled by end of day prior to arrival - no penalty
... cancellation before midday on day due to arrive - 35 pounds / room
... cancellation after midday - one night (70 pounds)
... no show. Room released at 10 a.m. next day; 70 pounds (105 for multinight)
Cancellation via the web site, email, or fax. Phoned cancellations must be confirmed to avoid any misunderstandings.

* Booking Policy

Bookings are taken up to a year in advance.
All bookings to be guaranteed by credit card.

Well House Manor provides accommodation for trainees on Well House Consultants training courses, and some of our rooms are block reserved for such use. If a course isn't fully booked, we can often provide rooms at fairly short notice.

If you enquire on line about a room and it's not available, you may be invited to leave us your contact details in case a room does become available. We only make this offer if we thinks it's likely that we will be able to help, so please do leave a note of how we can get in touch.

* Motor Bikes

We have a lockable double garage in which you'll be welcome to keep your bike while you're with us.

* Extending your stay

If you want to extend your stay, simply visit our web site - which you can do from the library, call us or simply ask a staff member. We'll do our best to oblige, and try to ensure you don't need to change your room.

* Shortening your stay

Occasionally, guests have to leave earlier than they expected. Let us know 24 hours ahead if you can, and we'll cancel the extra nights without charge. If you let us know before midday on the day you'll be leaving, we'll refund payment for all the unused nights minus a charge of 35 pounds. If you let us know after midday, we'll only be able to refund from the following day.

* Checkin and Checkout times

Checkout - 11:00. Checkin - 15:00